Terms and Policies
Return Policy
We will only accept returns on items where the product itself is damaged or defected (not the box it is inside). In this case, you will receive a replacement or if a replacement is not available, store credit will be given. We will do everything within our control to ensure your product is shipped out in great condition, but please understand that you may receive an item with an imperfect box or paint flaws as we cannot control this. If an item is damaged from the post office, you may file an insurance claim if you paid for Priority Shipping.
Cancellation Policy
All in stock sales orders are final and non-refundable for any reason. All pre-orders may be cancelled within 48 hours but will be assessed a 15% cancellation fee. After 48 hours pre-orders sales are final and non-refundable for any reason. If items are returned due to undeliverable address, shipping charges will not be refunded and you will be charged a restocking fee of 25% on all items.
Pre-Order Policy
Pre-Order items are charged at the time of purchase, not when we ship them out. All Pre-orders are a binding agreement to you purchasing such items and are non-refundable and non-transferable. On occasion, we may not be able to secure enough of an item to fulfill all pre-orders, in these rare situations orders will be filled in the order they were received to us. Lastly please order on separate orders if you are ordering either In-Stock items or Pre-Orders with different release dates. If ordered on the same order, all items will be shipped when the last item becomes available.
Expected Ship Dates
Pre-orders dates are subject to date change without notice. The dates supplied are estimates given by the manufacturer and our distributors. Changes in shipment dates from the manufacturer do not warrant a refund or compensation. These dates are an estimation and things change from time to time. If there is a change in dates, we do our best to update our customers!
Fast Shipping & Professional Packing
Our long-standing partnership with UPS FedEx DHL and other international carriers gives us the ability to provide an array of shipping services. Our warehouse employees will pack every item to our exacting specifications. Your items will undergo an exhaustive inspection and adequately secured before being delivered. We deliver to thousands of clients every day from all over the world. This shows that we're committed to be the largest retailer on the internet. These warehouses are in Europe in the same way as they are in the USA.
Please note that orders with more than one item will be subject to a processing period that is based to the item.
Before shipping, we will check the item thoroughly before sending the items. The majority of orders are delivered within 48 hours. Expected delivery time is between 3 and 7 days.
Returns
The inventory is always changing, and is not completely managed by us due to the involvement of multiple parties including the factory and our warehouse. The actual levels of stock can change at any point. Be aware that your order is out of stock when the order is placed.
Our policy runs for a period of 30 days. If it's been more than 30 days since the date you purchased your item, we unfortunately can't give you a full refund or exchange.
Your item must be in its original packaging and in good condition. It must also not be used. It must also be in its original packaging.
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