Terms and Policies
Return Policy
We will only accept returns on items where the product itself is damaged or defected (not the box it is inside). In this case, you will receive a replacement or if a replacement is not available, store credit will be given. We will do everything within our control to ensure your product is shipped out in great condition, but please understand that you may receive an item with an imperfect box or paint flaws as we cannot control this. If an item is damaged from the post office, you may file an insurance claim if you paid for Priority Shipping.
Cancellation Policy
All in stock sales orders are final and non-refundable for any reason. All pre-orders may be cancelled within 48 hours but will be assessed a 15% cancellation fee. After 48 hours pre-orders sales are final and non-refundable for any reason. If items are returned due to undeliverable address, shipping charges will not be refunded and you will be charged a restocking fee of 25% on all items.
Pre-Order Policy
Pre-Order items are charged at the time of purchase, not when we ship them out. All Pre-orders are a binding agreement to you purchasing such items and are non-refundable and non-transferable. On occasion, we may not be able to secure enough of an item to fulfill all pre-orders, in these rare situations orders will be filled in the order they were received to us. Lastly please order on separate orders if you are ordering either In-Stock items or Pre-Orders with different release dates. If ordered on the same order, all items will be shipped when the last item becomes available.
Expected Ship Dates
Pre-orders dates are subject to date change without notice. The dates supplied are estimates given by the manufacturer and our distributors. Changes in shipment dates from the manufacturer do not warrant a refund or compensation. These dates are an estimation and things change from time to time. If there is a change in dates, we do our best to update our customers!
Fast Delivery and Professional Packaging
Our long-standing relationship with UPS FedEx DHL and other carriers around the world gives us the ability to provide various shipping options. Our warehouse personnel will pack all goods to our exacting requirements. Your goods will go through an extensive inspection and will be securely secured prior to being shipped. Every day we ship thousands of packages to clients from all over the world. This is a sign of our determination to be the largest online retailer in the world. There are distribution centers and warehouses in Europe and the USA.
Orders that contain more than 1 item are assigned processing periods in accordance with the item.
Prior to shipment, all purchased items will be thoroughly inspected. The majority of orders are shipped within 48 hrs. Delivery is expected to take between 3 and 7 days.
Returns
The stock is dynamic and we do not completely manage it because multiple parties are involved, which includes our factory and warehouse. The actual stock can fluctuate at any time. It's possible that the stock may run out after your order has been processed.
Our policy lasts for 30 days. Unfortunately, if thirty days have passed from the date you purchased the item, we will not be able to offer you a return or exchange.
The item should not be used, and it must be in the original packaging. The item should be in the original packaging.
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