Terms and Policies
Return Policy
We will only accept returns on items where the product itself is damaged or defected (not the box it is inside). In this case, you will receive a replacement or if a replacement is not available, store credit will be given. We will do everything within our control to ensure your product is shipped out in great condition, but please understand that you may receive an item with an imperfect box or paint flaws as we cannot control this. If an item is damaged from the post office, you may file an insurance claim if you paid for Priority Shipping.
Cancellation Policy
All in stock sales orders are final and non-refundable for any reason. All pre-orders may be cancelled within 48 hours but will be assessed a 15% cancellation fee. After 48 hours pre-orders sales are final and non-refundable for any reason. If items are returned due to undeliverable address, shipping charges will not be refunded and you will be charged a restocking fee of 25% on all items.
Pre-Order Policy
Pre-Order items are charged at the time of purchase, not when we ship them out. All Pre-orders are a binding agreement to you purchasing such items and are non-refundable and non-transferable. On occasion, we may not be able to secure enough of an item to fulfill all pre-orders, in these rare situations orders will be filled in the order they were received to us. Lastly please order on separate orders if you are ordering either In-Stock items or Pre-Orders with different release dates. If ordered on the same order, all items will be shipped when the last item becomes available.
Expected Ship Dates
Pre-orders dates are subject to date change without notice. The dates supplied are estimates given by the manufacturer and our distributors. Changes in shipment dates from the manufacturer do not warrant a refund or compensation. These dates are an estimation and things change from time to time. If there is a change in dates, we do our best to update our customers!
Fast Shipping and Professional Packaging
Our long-standing partnership with UPS FedEx DHL and other global carriers allows us to offer an array of shipping services. Our warehouse staff will package each item according to our strict specifications. Your items will undergo a thorough inspection and be securely secured prior to being shipped. Each day, we ship to thousands of clients in different countries. Our dedication to becoming the biggest online retailer worldwide is demonstrated by this. Both Europe and the USA have distribution and warehouse centres.
Note: Orders that contain more than one item are assigned a specific processing time dependent on the particular product.
Prior to shipment, we inspect the ordered items carefully before shipping. The majority of orders are shipped within 48 hours. The delivery time should be between 3-7 days.
Returns
We don't manage the stock in our warehouse and factory. The actual inventory may fluctuate at any time. Please be aware that it's possible that your order could be out of stock after you've placed your order.
Our policy lasts for 30 days. If it's been more than 30 days since you've made your purchase and we're unable to offer you a complete exchange or refund.
In order for your item to be eligible for return, it must be unopened and in the condition you received it. You must have the item in its original packaging.
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