Terms and Policies
Return Policy
We will only accept returns on items where the product itself is damaged or defected (not the box it is inside). In this case, you will receive a replacement or if a replacement is not available, store credit will be given. We will do everything within our control to ensure your product is shipped out in great condition, but please understand that you may receive an item with an imperfect box or paint flaws as we cannot control this. If an item is damaged from the post office, you may file an insurance claim if you paid for Priority Shipping.
Cancellation Policy
All in stock sales orders are final and non-refundable for any reason. All pre-orders may be cancelled within 48 hours but will be assessed a 15% cancellation fee. After 48 hours pre-orders sales are final and non-refundable for any reason. If items are returned due to undeliverable address, shipping charges will not be refunded and you will be charged a restocking fee of 25% on all items.
Pre-Order Policy
Pre-Order items are charged at the time of purchase, not when we ship them out. All Pre-orders are a binding agreement to you purchasing such items and are non-refundable and non-transferable. On occasion, we may not be able to secure enough of an item to fulfill all pre-orders, in these rare situations orders will be filled in the order they were received to us. Lastly please order on separate orders if you are ordering either In-Stock items or Pre-Orders with different release dates. If ordered on the same order, all items will be shipped when the last item becomes available.
Expected Ship Dates
Pre-orders dates are subject to date change without notice. The dates supplied are estimates given by the manufacturer and our distributors. Changes in shipment dates from the manufacturer do not warrant a refund or compensation. These dates are an estimation and things change from time to time. If there is a change in dates, we do our best to update our customers!
Fast Shipping with Professional Packaging
Our long-standing partnership with UPS FedEx DHL and other global carriers gives us the ability to provide an array of shipping services. Our warehouse staff will package every item to our exacting requirements. Prior to shipping, your goods are thoroughly inspected and secured. Every day we ship thousands of packages to customers across many countries. The fact that we're committed to becoming the biggest online retailer in the world is clear. Warehouses and distribution centers can be located throughout Europe and the USA.
Orders with more than one item are assigned processing periods in accordance with the item.
Prior to shipment, our team will perform a thorough inspection on the products you ordered. Currently, most orders are delivered within 48 hours. The delivery time should be between 3-7 days.
Returns
The inventory is constantly changing and we cannot completely manage it because many stakeholders are involved, including our factory and warehouse. Stocks can be changed at any moment. It is possible that inventory could run out once your order has been processed.
Our policy is valid for 30 days. We will not replace or refund your purchase if it has been 30 days since you purchased it.
Your item should be in its original packaging and not be used. The item should be returned in its original packaging.
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