Terms and Policies
Return Policy
We will only accept returns on items where the product itself is damaged or defected (not the box it is inside). In this case, you will receive a replacement or if a replacement is not available, store credit will be given. We will do everything within our control to ensure your product is shipped out in great condition, but please understand that you may receive an item with an imperfect box or paint flaws as we cannot control this. If an item is damaged from the post office, you may file an insurance claim if you paid for Priority Shipping.
Cancellation Policy
All in stock sales orders are final and non-refundable for any reason. All pre-orders may be cancelled within 48 hours but will be assessed a 15% cancellation fee. After 48 hours pre-orders sales are final and non-refundable for any reason. If items are returned due to undeliverable address, shipping charges will not be refunded and you will be charged a restocking fee of 25% on all items.
Pre-Order Policy
Pre-Order items are charged at the time of purchase, not when we ship them out. All Pre-orders are a binding agreement to you purchasing such items and are non-refundable and non-transferable. On occasion, we may not be able to secure enough of an item to fulfill all pre-orders, in these rare situations orders will be filled in the order they were received to us. Lastly please order on separate orders if you are ordering either In-Stock items or Pre-Orders with different release dates. If ordered on the same order, all items will be shipped when the last item becomes available.
Expected Ship Dates
Pre-orders dates are subject to date change without notice. The dates supplied are estimates given by the manufacturer and our distributors. Changes in shipment dates from the manufacturer do not warrant a refund or compensation. These dates are an estimation and things change from time to time. If there is a change in dates, we do our best to update our customers!
Fast Shipping with Professional Packaging
We are able offer many shipping options due to our long-term partnership with UPS FedEx DHL. Our warehouse personnel are well trained and will be able to pack the goods according to our precise and exact specifications. Before shipping, your goods will be thoroughly inspected and secured. We deliver to thousands of customers each day across multiple countries. This is a sign of our dedication to being the largest online retailer globally. We have distribution centers as well as warehouses across Europe as well as the USA.
Note: Orders with multiple items will have a separate processing period for each item.
Prior to shipment before shipping, we'll examine thoroughly the items you've ordered. The majority of orders are shipped within 48 hours. It is expected that delivery will take between three and seven days.
Returns
Due to multiple entities such as the factory and the warehouse, we cannot effectively manage inventory. So the actual stock may fluctuate at any moment. Please understand it may happen that your order is out of stock after the order is placed.
Our policy is valid for 30 days. If you haven't received your item within the 30 days period, we're not able to issue either a return or exchange.
The item must not be used, and it must be in its original condition. The item must be in the original packaging.
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