Terms and Policies
Return Policy
We will only accept returns on items where the product itself is damaged or defected (not the box it is inside). In this case, you will receive a replacement or if a replacement is not available, store credit will be given. We will do everything within our control to ensure your product is shipped out in great condition, but please understand that you may receive an item with an imperfect box or paint flaws as we cannot control this. If an item is damaged from the post office, you may file an insurance claim if you paid for Priority Shipping.
Cancellation Policy
All in stock sales orders are final and non-refundable for any reason. All pre-orders may be cancelled within 48 hours but will be assessed a 15% cancellation fee. After 48 hours pre-orders sales are final and non-refundable for any reason. If items are returned due to undeliverable address, shipping charges will not be refunded and you will be charged a restocking fee of 25% on all items.
Pre-Order Policy
Pre-Order items are charged at the time of purchase, not when we ship them out. All Pre-orders are a binding agreement to you purchasing such items and are non-refundable and non-transferable. On occasion, we may not be able to secure enough of an item to fulfill all pre-orders, in these rare situations orders will be filled in the order they were received to us. Lastly please order on separate orders if you are ordering either In-Stock items or Pre-Orders with different release dates. If ordered on the same order, all items will be shipped when the last item becomes available.
Expected Ship Dates
Pre-orders dates are subject to date change without notice. The dates supplied are estimates given by the manufacturer and our distributors. Changes in shipment dates from the manufacturer do not warrant a refund or compensation. These dates are an estimation and things change from time to time. If there is a change in dates, we do our best to update our customers!
Fast Shipping with Professional Packaging
We offer a broad range of shipping options due to our long-standing partnerships with UPS, FedEx and DHL. Our warehouse staff is extremely skilled and will package your goods in accordance to our exact and precise specifications. Your products will go through a thorough inspection and be securely secured prior to being delivered. We deliver to thousands of customers every day across multiple countries. This is a testament to our commitment to be the biggest online retailer in the world. There are distribution centers as well as warehouses in Europe and the USA.
Orders that include more than one item are given processing time for each item.
We will carefully examine all items before sending. Today, the majority orders will be shipped within 48 hours. The delivery time will be between 3 and 7 working days.
Returns
Due to multiple parties, including the factory and the warehouse, we are unable to completely manage our stock. The levels of stock can change at any moment. Please understand it may happen that your order will be out of stock when your order has been made.
Our policy lasts for thirty days. Unfortunately, if the 30 days have elapsed from the date you purchased the item, we cannot offer you a return or exchange.
In order to be eligible for a return your product must be unopened and in the same condition as you received it in. It should also be in its original packaging.
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