Terms and Policies
Return Policy
We will only accept returns on items where the product itself is damaged or defected (not the box it is inside). In this case, you will receive a replacement or if a replacement is not available, store credit will be given. We will do everything within our control to ensure your product is shipped out in great condition, but please understand that you may receive an item with an imperfect box or paint flaws as we cannot control this. If an item is damaged from the post office, you may file an insurance claim if you paid for Priority Shipping.
Cancellation Policy
All in stock sales orders are final and non-refundable for any reason. All pre-orders may be cancelled within 48 hours but will be assessed a 15% cancellation fee. After 48 hours pre-orders sales are final and non-refundable for any reason. If items are returned due to undeliverable address, shipping charges will not be refunded and you will be charged a restocking fee of 25% on all items.
Pre-Order Policy
Pre-Order items are charged at the time of purchase, not when we ship them out. All Pre-orders are a binding agreement to you purchasing such items and are non-refundable and non-transferable. On occasion, we may not be able to secure enough of an item to fulfill all pre-orders, in these rare situations orders will be filled in the order they were received to us. Lastly please order on separate orders if you are ordering either In-Stock items or Pre-Orders with different release dates. If ordered on the same order, all items will be shipped when the last item becomes available.
Expected Ship Dates
Pre-orders dates are subject to date change without notice. The dates supplied are estimates given by the manufacturer and our distributors. Changes in shipment dates from the manufacturer do not warrant a refund or compensation. These dates are an estimation and things change from time to time. If there is a change in dates, we do our best to update our customers!
Prompt shipping and expert packing
Because of our long-standing partnership in a long-standing partnership with UPS, FedEx, DHL as well as a range of other world-class carriers, we are able to offer various shipping options. Our warehouse staff is highly trained and will pack your goods in accordance with our precise and exact specifications. Before shipping, all goods will be thoroughly examined and securely secured. Everyday we deliver hundreds of packages to our customers across many countries. This is a sign of our determination to be the largest online retailer on earth. There are distribution centers and warehouses located in Europe and in the USA.
Orders with more than one item are given processing time according to each item.
Before shipment, all ordered items will be thoroughly examined. Most orders today are shipped in 48 hours. The expected delivery time is between 3-7 days.
Returns
We do not control the inventory in our warehouse and factory. This means that the actual stock could alter at any time. It's possible that the stocks could be depleted after the order has been made.
The policy is for 30 days. However, if the 30 days have elapsed since you purchased your product, we are unable to offer you a return or exchange.
You are able to return a product in the event that it is not used and in the same condition the day you received it. It must also be in the original packaging.
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