Terms and Policies
Return Policy
We will only accept returns on items where the product itself is damaged or defected (not the box it is inside). In this case, you will receive a replacement or if a replacement is not available, store credit will be given. We will do everything within our control to ensure your product is shipped out in great condition, but please understand that you may receive an item with an imperfect box or paint flaws as we cannot control this. If an item is damaged from the post office, you may file an insurance claim if you paid for Priority Shipping.
Cancellation Policy
All in stock sales orders are final and non-refundable for any reason. All pre-orders may be cancelled within 48 hours but will be assessed a 15% cancellation fee. After 48 hours pre-orders sales are final and non-refundable for any reason. If items are returned due to undeliverable address, shipping charges will not be refunded and you will be charged a restocking fee of 25% on all items.
Pre-Order Policy
Pre-Order items are charged at the time of purchase, not when we ship them out. All Pre-orders are a binding agreement to you purchasing such items and are non-refundable and non-transferable. On occasion, we may not be able to secure enough of an item to fulfill all pre-orders, in these rare situations orders will be filled in the order they were received to us. Lastly please order on separate orders if you are ordering either In-Stock items or Pre-Orders with different release dates. If ordered on the same order, all items will be shipped when the last item becomes available.
Expected Ship Dates
Pre-orders dates are subject to date change without notice. The dates supplied are estimates given by the manufacturer and our distributors. Changes in shipment dates from the manufacturer do not warrant a refund or compensation. These dates are an estimation and things change from time to time. If there is a change in dates, we do our best to update our customers!
Professionally packed and fast shipping
We offer a wide range of shipping options thanks to our long-standing relationships with UPS, FedEx and DHL. Our warehouse employees will pack every item to our exacting specifications. Your products will go through an extensive inspection and will be adequately secured before being shipped. Every day, we send hundreds of packages to our customers across many countries. This is a sign of our determination to becoming the largest online retailer on earth. These warehouses are located in Europe in the same way as they are in USA.
It is important to note that orders with multiple items are subject to a processing period that is based to the specific item.
We will inspect each and every one of the items before sending. The majority of orders will be sent within 48 hours. Delivery time ranges between 3-7 days.
Returns
Due to the multiple parties involved such as the factory and the warehouse, we cannot completely manage our stock. This means that the actual stock could alter at any time. It is possible that stock may run out after your order has been placed.
Our policy is valid for 30 days. We will not return or exchange your purchase when it's been 30 days from the date of purchase.
The item must not be used and in its original condition. It must also be returned in the original packaging.
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