Terms and Policies
Return Policy
We will only accept returns on items where the product itself is damaged or defected (not the box it is inside). In this case, you will receive a replacement or if a replacement is not available, store credit will be given. We will do everything within our control to ensure your product is shipped out in great condition, but please understand that you may receive an item with an imperfect box or paint flaws as we cannot control this. If an item is damaged from the post office, you may file an insurance claim if you paid for Priority Shipping.
Cancellation Policy
All in stock sales orders are final and non-refundable for any reason. All pre-orders may be cancelled within 48 hours but will be assessed a 15% cancellation fee. After 48 hours pre-orders sales are final and non-refundable for any reason. If items are returned due to undeliverable address, shipping charges will not be refunded and you will be charged a restocking fee of 25% on all items.
Pre-Order Policy
Pre-Order items are charged at the time of purchase, not when we ship them out. All Pre-orders are a binding agreement to you purchasing such items and are non-refundable and non-transferable. On occasion, we may not be able to secure enough of an item to fulfill all pre-orders, in these rare situations orders will be filled in the order they were received to us. Lastly please order on separate orders if you are ordering either In-Stock items or Pre-Orders with different release dates. If ordered on the same order, all items will be shipped when the last item becomes available.
Expected Ship Dates
Pre-orders dates are subject to date change without notice. The dates supplied are estimates given by the manufacturer and our distributors. Changes in shipment dates from the manufacturer do not warrant a refund or compensation. These dates are an estimation and things change from time to time. If there is a change in dates, we do our best to update our customers!
Prompt shipping and expert packing
We offer a broad range of shipping options thanks to our long-standing partnerships with UPS, FedEx and DHL. Our warehouse staff is highly trained to pack your goods precisely according to the specifications we provide. Before they are shipped, your goods will be thoroughly inspected and secured. We ship to hundreds of thousands of customers each day across different countries. This is a sign of our determination to become the biggest online retailer on earth. Warehouses and distribution centers can be found in Europe and the USA.
It is important to note that orders with more than one item will be given a processing time according to the item.
Prior to shipping, we check the item carefully before shipping. Today, most orders will be shipped within 48 hours. The delivery time varies between 3-7 days.
Returns
Stock is dynamic. It is not managed entirely by us, as we are involved with multiple parties such as the factory and the storage. The levels of stock can change at any given time. Be aware that your order may be unable to fill after you place the order.
Our policy lasts for 30 days. If it's been more than 30 days since the date you bought the item and we're unable to offer you a full exchange or refund.
The item must not be used, and it must be in the original packaging. It should also be in the original package.
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