Terms and Policies
Return Policy
We will only accept returns on items where the product itself is damaged or defected (not the box it is inside). In this case, you will receive a replacement or if a replacement is not available, store credit will be given. We will do everything within our control to ensure your product is shipped out in great condition, but please understand that you may receive an item with an imperfect box or paint flaws as we cannot control this. If an item is damaged from the post office, you may file an insurance claim if you paid for Priority Shipping.
Cancellation Policy
All in stock sales orders are final and non-refundable for any reason. All pre-orders may be cancelled within 48 hours but will be assessed a 15% cancellation fee. After 48 hours pre-orders sales are final and non-refundable for any reason. If items are returned due to undeliverable address, shipping charges will not be refunded and you will be charged a restocking fee of 25% on all items.
Pre-Order Policy
Pre-Order items are charged at the time of purchase, not when we ship them out. All Pre-orders are a binding agreement to you purchasing such items and are non-refundable and non-transferable. On occasion, we may not be able to secure enough of an item to fulfill all pre-orders, in these rare situations orders will be filled in the order they were received to us. Lastly please order on separate orders if you are ordering either In-Stock items or Pre-Orders with different release dates. If ordered on the same order, all items will be shipped when the last item becomes available.
Expected Ship Dates
Pre-orders dates are subject to date change without notice. The dates supplied are estimates given by the manufacturer and our distributors. Changes in shipment dates from the manufacturer do not warrant a refund or compensation. These dates are an estimation and things change from time to time. If there is a change in dates, we do our best to update our customers!
| Title | The Mandalorian, The Child, Kuiil, IG-11, Moff Gideon, Greef Karga, Cara Dune |
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Fast Delivery and Professional Packaging
Due to our longstanding partnership with UPS FedEx DHL, and other leading global carriers, we are able provide various shipping options. Our warehouse staff are educated to pack your items precisely according to the specifications that we supply. Before they are shipped the goods are thoroughly inspected and secured. Every day, we deliver to thousands of clients in different countries. Our determination to be the largest online retailer in the world is shown by this. The warehouses and centers for distribution are in Europe, as well as the USA.
It is important to note that orders with more than one item are given a processing time according to the particular item.
Before shipping, we will inspect the ordered items carefully before shipping. The majority of orders are shipped within 48 hours. Delivery time ranges between 3-7 days.
Returns
Due to the multiple parties involved such as the factory and the warehouse, we are unable to effectively manage inventory. Stocks can be changed at any time. Please understand it may happen that your order will be out of stock once your order has been made.
Our policy lasts for thirty days. If 30 days have passed without a trace since the purchase and we are unable to offer an exchange or refund.
For your item to be considered eligible for return it must be in its original packaging, unopened and in the same state as you received it in. The item should be in its original packaging.
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