Coming Q1 2022
Terms and Policies
Return Policy
We will only accept returns on items where the product itself is damaged or defected (not the box it is inside). In this case, you will receive a replacement or if a replacement is not available, store credit will be given. We will do everything within our control to ensure your product is shipped out in great condition, but please understand that you may receive an item with an imperfect box or paint flaws as we cannot control this. If an item is damaged from the post office, you may file an insurance claim if you paid for Priority Shipping.
Cancellation Policy
All in stock sales orders are final and non-refundable for any reason. All pre-orders may be cancelled within 48 hours but will be assessed a 15% cancellation fee. After 48 hours pre-orders sales are final and non-refundable for any reason. If items are returned due to undeliverable address, shipping charges will not be refunded and you will be charged a restocking fee of 25% on all items.
Pre-Order Policy
Pre-Order items are charged at the time of purchase, not when we ship them out. All Pre-orders are a binding agreement to you purchasing such items and are non-refundable and non-transferable. On occasion, we may not be able to secure enough of an item to fulfill all pre-orders, in these rare situations orders will be filled in the order they were received to us. Lastly please order on separate orders if you are ordering either In-Stock items or Pre-Orders with different release dates. If ordered on the same order, all items will be shipped when the last item becomes available.
Expected Ship Dates
Pre-orders dates are subject to date change without notice. The dates supplied are estimates given by the manufacturer and our distributors. Changes in shipment dates from the manufacturer do not warrant a refund or compensation. These dates are an estimation and things change from time to time. If there is a change in dates, we do our best to update our customers!
Prompt Shipping and Professional Packaging
We offer a wide range of shipping options due to our long-running partnerships with UPS, FedEx and DHL. Our warehouse staff are highly educated to pack your items exactly as per the specifications we provide. Before shipping, all goods will be thoroughly examined and secured. We deliver to thousands of clients every day from all over the world. This is an indication of our determination to become the biggest online retailer in the world. There are distribution centers as well as warehouses in Europe and in the USA.
Note: Orders containing more than one product will be assigned a distinct processing time, based on the individual product.
Before shipment, all ordered items will be thoroughly inspected. The majority of orders today are shipped in 48 hours. The expected delivery time is between 3-7 days.
Returns
Due to multiple entities such as the factory and the warehouse, we cannot effectively manage inventory. The actual inventory can be changed at any time. Be aware that it is possible that your order could become unavailable even after you have placed the order.
Our policy is valid for 30 days. If it's been more 30 days since the date you made your purchase We're sorry to say that we can't offer you a complete exchange or refund.
In order for your item to be eligible for return it must be in its original packaging, unopened and in the same state as you received it. It must also be in its original packaging.
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