Terms and Policies
Return Policy
We will only accept returns on items where the product itself is damaged or defected (not the box it is inside). In this case, you will receive a replacement or if a replacement is not available, store credit will be given. We will do everything within our control to ensure your product is shipped out in great condition, but please understand that you may receive an item with an imperfect box or paint flaws as we cannot control this. If an item is damaged from the post office, you may file an insurance claim if you paid for Priority Shipping.
Cancellation Policy
All in stock sales orders are final and non-refundable for any reason. All pre-orders may be cancelled within 48 hours but will be assessed a 15% cancellation fee. After 48 hours pre-orders sales are final and non-refundable for any reason. If items are returned due to undeliverable address, shipping charges will not be refunded and you will be charged a restocking fee of 25% on all items.
Pre-Order Policy
Pre-Order items are charged at the time of purchase, not when we ship them out. All Pre-orders are a binding agreement to you purchasing such items and are non-refundable and non-transferable. On occasion, we may not be able to secure enough of an item to fulfill all pre-orders, in these rare situations orders will be filled in the order they were received to us. Lastly please order on separate orders if you are ordering either In-Stock items or Pre-Orders with different release dates. If ordered on the same order, all items will be shipped when the last item becomes available.
Expected Ship Dates
Pre-orders dates are subject to date change without notice. The dates supplied are estimates given by the manufacturer and our distributors. Changes in shipment dates from the manufacturer do not warrant a refund or compensation. These dates are an estimation and things change from time to time. If there is a change in dates, we do our best to update our customers!
Professional packing and fast shipping
We can offer a variety of shipping options because of our long-term relationship with UPS FedEx DHL. Our warehouse personnel is highly-skilled and will wrap your goods in accordance with our exact and accurate specifications. Your items will undergo a thorough inspection and be adequately secured before being delivered. We deliver to hundreds of thousands of customers daily across various countries. This shows our commitment to being the largest online retailer in the world. The warehouses and centers of distribution are situated in Europe and the USA.
Note that orders containing multiple items are processed according to the item.
Prior to shipment, we will examine thoroughly the items you've purchased. The majority of orders are shipped within 48 hrs. Delivery is expected to take between 3 and 7 days.
Returns
We are not able to control the inventory in our warehouse or factory. Actual stock levels may fluctuate at any point. It's possible that your order will be unable to fill when you have placed the order.
Our policy lasts for thirty days. If it's been more 30 days since the date you made your purchase and we're unable to offer you a complete refund or exchange.
To be eligible for a refund, your product must be unopened and in the same state as you received it. You must have the item in the original packaging.
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