Terms and Policies
Return Policy
We will only accept returns on items where the product itself is damaged or defected (not the box it is inside). In this case, you will receive a replacement or if a replacement is not available, store credit will be given. We will do everything within our control to ensure your product is shipped out in great condition, but please understand that you may receive an item with an imperfect box or paint flaws as we cannot control this. If an item is damaged from the post office, you may file an insurance claim if you paid for Priority Shipping.
Cancellation Policy
All in stock sales orders are final and non-refundable for any reason. All pre-orders may be cancelled within 48 hours but will be assessed a 15% cancellation fee. After 48 hours pre-orders sales are final and non-refundable for any reason. If items are returned due to undeliverable address, shipping charges will not be refunded and you will be charged a restocking fee of 25% on all items.
Pre-Order Policy
Pre-Order items are charged at the time of purchase, not when we ship them out. All Pre-orders are a binding agreement to you purchasing such items and are non-refundable and non-transferable. On occasion, we may not be able to secure enough of an item to fulfill all pre-orders, in these rare situations orders will be filled in the order they were received to us. Lastly please order on separate orders if you are ordering either In-Stock items or Pre-Orders with different release dates. If ordered on the same order, all items will be shipped when the last item becomes available.
Expected Ship Dates
Pre-orders dates are subject to date change without notice. The dates supplied are estimates given by the manufacturer and our distributors. Changes in shipment dates from the manufacturer do not warrant a refund or compensation. These dates are an estimation and things change from time to time. If there is a change in dates, we do our best to update our customers!
Speedy Delivery and Professional Packaging
Our long-standing relationships with UPS FedEx DHL and other international carriers gives us the ability to provide various shipping options. Our warehouse staff are highly trained and will pack your products in accordance with our exact and precise specifications. The goods you send us are checked thoroughly and properly secured before shipping. We ship to thousands customers every day from all over the world. Our determination to be the biggest online retailer in the world is shown by this. These warehouses are situated in Europe as much as they are in USA.
Orders that contain more than one item are assigned processing periods for each item.
We will inspect each and every one of the items ordered before shipping. Today, the majority orders will be delivered within 48 hours. The delivery time is estimated to be between three and seven days.
Returns
The stock is constantly changing and cannot be fully controlled by us due to the involvement of several parties including the factory and our warehouse. So the actual stock may fluctuate at any moment. It's possible that you may not receive your purchase after it has been placed.
Our policy is valid for 30 days. If you haven't received your product within 30 days, we are not able to provide either a return or exchange.
Your item should be in the original packaging and be unused. You must have the item in its original packaging.
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