Terms and Policies
Return Policy
We will only accept returns on items where the product itself is damaged or defected (not the box it is inside). In this case, you will receive a replacement or if a replacement is not available, store credit will be given. We will do everything within our control to ensure your product is shipped out in great condition, but please understand that you may receive an item with an imperfect box or paint flaws as we cannot control this. If an item is damaged from the post office, you may file an insurance claim if you paid for Priority Shipping.
Cancellation Policy
All in stock sales orders are final and non-refundable for any reason. All pre-orders may be cancelled within 48 hours but will be assessed a 15% cancellation fee. After 48 hours pre-orders sales are final and non-refundable for any reason. If items are returned due to undeliverable address, shipping charges will not be refunded and you will be charged a restocking fee of 25% on all items.
Pre-Order Policy
Pre-Order items are charged at the time of purchase, not when we ship them out. All Pre-orders are a binding agreement to you purchasing such items and are non-refundable and non-transferable. On occasion, we may not be able to secure enough of an item to fulfill all pre-orders, in these rare situations orders will be filled in the order they were received to us. Lastly please order on separate orders if you are ordering either In-Stock items or Pre-Orders with different release dates. If ordered on the same order, all items will be shipped when the last item becomes available.
Expected Ship Dates
Pre-orders dates are subject to date change without notice. The dates supplied are estimates given by the manufacturer and our distributors. Changes in shipment dates from the manufacturer do not warrant a refund or compensation. These dates are an estimation and things change from time to time. If there is a change in dates, we do our best to update our customers!
Professionally packed and fast shipping
Due to our long-term partnership in a long-standing partnership with UPS, FedEx, DHL and a variety of other leading global carriers, we are able to offer various shipping options. Our warehouse personnel are well trained and will be able to pack the goods according to our precise and exact specifications. Before shipping, all goods are carefully examined and safely secured. Everyday we deliver thousands of packages to clients across many countries. This shows our commitment to becoming the biggest online retailer in the world. Both Europe and the USA have distribution and warehouse centers.
Note: Orders containing more than one item will be assigned a separate processing period for each item.
Prior to shipment, we inspect the ordered items carefully before shipping. The majority of orders will be shipped within 48 hours. Expected delivery time is between 3-7 days.
Returns
The inventory is always changing and we are unable to control it completely due to the fact that several parties are involved, which includes our factory and warehouse. The actual stock levels can fluctuate at any time. Be aware that it is possible for your order to be out of stock after you have made the order.
Our policy lasts for thirty days. If it's been more than 30 days since you've purchased your item and we're unable to offer you a complete exchange or refund.
The item must not be used and in the original packaging. It should also be in the original packaging.
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