Coming January 2021
Free PopShield Pop Protector on all pre-order standard size Pops!
Terms and Policies
Return Policy
We will only accept returns on items where the product itself is damaged or defected (not the box it is inside). In this case, you will receive a replacement or if a replacement is not available, store credit will be given. We will do everything within our control to ensure your product is shipped out in great condition, but please understand that you may receive an item with an imperfect box or paint flaws as we cannot control this. If an item is damaged from the post office, you may file an insurance claim if you paid for Priority Shipping.
Cancellation Policy
All in stock sales orders are final and non-refundable for any reason. All pre-orders may be cancelled within 48 hours but will be assessed a 15% cancellation fee. After 48 hours pre-orders sales are final and non-refundable for any reason. If items are returned due to undeliverable address, shipping charges will not be refunded and you will be charged a restocking fee of 25% on all items.
Pre-Order Policy
Pre-Order items are charged at the time of purchase, not when we ship them out. All Pre-orders are a binding agreement to you purchasing such items and are non-refundable and non-transferable. On occasion, we may not be able to secure enough of an item to fulfill all pre-orders, in these rare situations orders will be filled in the order they were received to us. Lastly please order on separate orders if you are ordering either In-Stock items or Pre-Orders with different release dates. If ordered on the same order, all items will be shipped when the last item becomes available.
Expected Ship Dates
Pre-orders dates are subject to date change without notice. The dates supplied are estimates given by the manufacturer and our distributors. Changes in shipment dates from the manufacturer do not warrant a refund or compensation. These dates are an estimation and things change from time to time. If there is a change in dates, we do our best to update our customers!
Professionally packed and fast shipping
We have a range of shipping options due to our long-term partnership with UPS FedEx DHL. Our warehouse staff is highly skilled and will pack your products in accordance with our exact and accurate specifications. Prior to shipping your items will be thoroughly inspected and secured. Everyday, we send to thousands of customers in multiple countries. This demonstrates our dedication to become the biggest online retailer on the planet. Both Europe and the USA have distribution and warehouse centres.
Note: Orders with more than one item will be assigned a different processing time for each item.
Before shipping, we will check the item thoroughly. Today, the majority of orders will be delivered within 48 hours. Delivery is expected to take between three and seven days.
Returns
The stock is constantly changing. It's not entirely managed by us since we have multiple parties such as the factory and our storage. Therefore, the actual inventory could change at any time. Please understand it may happen that your order is out of stock when the order has been placed.
Our policy is valid for 30 days. If it's been longer than 30 days since you've made your purchase We're sorry to say that we can't offer you a complete exchange or refund.
You can only return an item in the event that it is not used and still in the same state as when you first received it. You must have the item in the original packaging.
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