Coming February 2021
Free PopShield Pop Protector on all pre-order standard size Pops!
Terms and Policies
Return Policy
We will only accept returns on items where the product itself is damaged or defected (not the box it is inside). In this case, you will receive a replacement or if a replacement is not available, store credit will be given. We will do everything within our control to ensure your product is shipped out in great condition, but please understand that you may receive an item with an imperfect box or paint flaws as we cannot control this. If an item is damaged from the post office, you may file an insurance claim if you paid for Priority Shipping.
Cancellation Policy
All in stock sales orders are final and non-refundable for any reason. All pre-orders may be cancelled within 48 hours but will be assessed a 15% cancellation fee. After 48 hours pre-orders sales are final and non-refundable for any reason. If items are returned due to undeliverable address, shipping charges will not be refunded and you will be charged a restocking fee of 25% on all items.
Pre-Order Policy
Pre-Order items are charged at the time of purchase, not when we ship them out. All Pre-orders are a binding agreement to you purchasing such items and are non-refundable and non-transferable. On occasion, we may not be able to secure enough of an item to fulfill all pre-orders, in these rare situations orders will be filled in the order they were received to us. Lastly please order on separate orders if you are ordering either In-Stock items or Pre-Orders with different release dates. If ordered on the same order, all items will be shipped when the last item becomes available.
Expected Ship Dates
Pre-orders dates are subject to date change without notice. The dates supplied are estimates given by the manufacturer and our distributors. Changes in shipment dates from the manufacturer do not warrant a refund or compensation. These dates are an estimation and things change from time to time. If there is a change in dates, we do our best to update our customers!
Fast Shipping & Professional Packing
We offer a broad range of shipping options thanks to our long-running partnerships with UPS, FedEx and DHL. Our warehouse staff are highly trained to package your goods precisely according to the specifications we offer. Your goods will undergo an exhaustive examination before they will be properly packaged prior to being shipped. We deliver to thousands of clients each day across multiple countries. Our commitment to become the largest online retailer in the world is shown by this. There are distribution centers as well as warehouses across Europe and in the USA.
Note: Orders with more than one item will be assigned a processing date depending on the item.
Prior to shipment, we examine the items ordered carefully before shipping. The majority of orders are shipped within 48 hrs. The delivery time is estimated to be between three and seven days.
Returns
Due to multiple entities such as the factory and the warehouse, we're unable to fully manage stock. The actual stock levels can fluctuate at any time. It's possible that you may not receive your order once it has been placed.
Our policy lasts for 30 days. If it's been more than 30 days since the date you made your purchase, we unfortunately can't give you a full refund or exchange.
The item cannot be in use and must be in the original packaging. The item must be returned in the original packaging.
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