Coming February 2021
Free PopShield Pop Protector on all pre-order standard size Pops!
Terms and Policies
Return Policy
We will only accept returns on items where the product itself is damaged or defected (not the box it is inside). In this case, you will receive a replacement or if a replacement is not available, store credit will be given. We will do everything within our control to ensure your product is shipped out in great condition, but please understand that you may receive an item with an imperfect box or paint flaws as we cannot control this. If an item is damaged from the post office, you may file an insurance claim if you paid for Priority Shipping.
Cancellation Policy
All in stock sales orders are final and non-refundable for any reason. All pre-orders may be cancelled within 48 hours but will be assessed a 15% cancellation fee. After 48 hours pre-orders sales are final and non-refundable for any reason. If items are returned due to undeliverable address, shipping charges will not be refunded and you will be charged a restocking fee of 25% on all items.
Pre-Order Policy
Pre-Order items are charged at the time of purchase, not when we ship them out. All Pre-orders are a binding agreement to you purchasing such items and are non-refundable and non-transferable. On occasion, we may not be able to secure enough of an item to fulfill all pre-orders, in these rare situations orders will be filled in the order they were received to us. Lastly please order on separate orders if you are ordering either In-Stock items or Pre-Orders with different release dates. If ordered on the same order, all items will be shipped when the last item becomes available.
Expected Ship Dates
Pre-orders dates are subject to date change without notice. The dates supplied are estimates given by the manufacturer and our distributors. Changes in shipment dates from the manufacturer do not warrant a refund or compensation. These dates are an estimation and things change from time to time. If there is a change in dates, we do our best to update our customers!
Fast shipping and professional packing
Through our long-term relationship in a long-standing partnership with UPS, FedEx, DHL as well as a range of other top global carriers we can provide a variety of shipping options. Our warehouse staff are educated to pack your items exactly according to the specifications that we supply. Before shipping, all goods will be thoroughly examined and securely secured. Every day, we send thousands of packages to clients from all over the world. The fact that we're committed to becoming the biggest online retailer in the world is obvious. These warehouses are situated in Europe in the same way as they are in USA.
Orders with more than 1 item are assigned processing times according to each item.
Before shipping before shipping, we'll examine thoroughly the items you've purchased. Today, most orders will be shipped within 48 hours. The estimated delivery time is between 3 and 7 days.
Returns
Due to multiple entities, including the factory and the warehouse, we're unable to completely manage our stock. The actual stock can change at any moment. Be aware that it's possible for your order to be out of stock after you have made the order.
Our policy lasts for a period of 30 days. If 30 days have passed without a trace since the purchase however, we're unable to give you a refund or exchange.
Your item must be in its original packaging and in good condition. It must also not be used. The item should be in its original packaging.
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