Coming February 2021
Free PopShield Pop Protector on all pre-order standard size Pops!
Terms and Policies
Return Policy
We will only accept returns on items where the product itself is damaged or defected (not the box it is inside). In this case, you will receive a replacement or if a replacement is not available, store credit will be given. We will do everything within our control to ensure your product is shipped out in great condition, but please understand that you may receive an item with an imperfect box or paint flaws as we cannot control this. If an item is damaged from the post office, you may file an insurance claim if you paid for Priority Shipping.
Cancellation Policy
All in stock sales orders are final and non-refundable for any reason. All pre-orders may be cancelled within 48 hours but will be assessed a 15% cancellation fee. After 48 hours pre-orders sales are final and non-refundable for any reason. If items are returned due to undeliverable address, shipping charges will not be refunded and you will be charged a restocking fee of 25% on all items.
Pre-Order Policy
Pre-Order items are charged at the time of purchase, not when we ship them out. All Pre-orders are a binding agreement to you purchasing such items and are non-refundable and non-transferable. On occasion, we may not be able to secure enough of an item to fulfill all pre-orders, in these rare situations orders will be filled in the order they were received to us. Lastly please order on separate orders if you are ordering either In-Stock items or Pre-Orders with different release dates. If ordered on the same order, all items will be shipped when the last item becomes available.
Expected Ship Dates
Pre-orders dates are subject to date change without notice. The dates supplied are estimates given by the manufacturer and our distributors. Changes in shipment dates from the manufacturer do not warrant a refund or compensation. These dates are an estimation and things change from time to time. If there is a change in dates, we do our best to update our customers!
Professional packing and fast shipping
Through our long-term relationship in a long-standing partnership with UPS, FedEx, DHL and a variety of other leading global carriers, we can offer an array of shipping options. Our warehouse staff will package each item according to our strict specifications. Your items will go through an extensive inspection and be properly packaged prior to being delivered. We ship to thousands customers each day from multiple countries. This is a testament to our determination to become the largest online retailer worldwide. These warehouses are situated in Europe as much as they are in USA.
Orders that include more than one item are assigned processing times for each item.
Prior to shipment Our team will conduct an extensive inspection of the items you purchased. Today, the majority of orders will be shipped within 48 hours. Delivery is expected to take between 3 and 7 days.
Returns
Stock is dynamic. It is not managed entirely by us, as we're involved with several parties such as the factory and the storage. Stock levels can fluctuate at any moment. Be aware that your order may be unable to fill when you have placed the order.
Our policy lasts for 30 days. If 30 days have passed in the past since you purchased, unfortunately we can't offer an exchange or refund.
For your item to be returned, it must be unopened and in the same state as you received it. The item must be returned in the original packaging.
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