Coming February 2021
Free PopShield Pop Protector on all pre-order standard size Pops!
Terms and Policies
Return Policy
We will only accept returns on items where the product itself is damaged or defected (not the box it is inside). In this case, you will receive a replacement or if a replacement is not available, store credit will be given. We will do everything within our control to ensure your product is shipped out in great condition, but please understand that you may receive an item with an imperfect box or paint flaws as we cannot control this. If an item is damaged from the post office, you may file an insurance claim if you paid for Priority Shipping.
Cancellation Policy
All in stock sales orders are final and non-refundable for any reason. All pre-orders may be cancelled within 48 hours but will be assessed a 15% cancellation fee. After 48 hours pre-orders sales are final and non-refundable for any reason. If items are returned due to undeliverable address, shipping charges will not be refunded and you will be charged a restocking fee of 25% on all items.
Pre-Order Policy
Pre-Order items are charged at the time of purchase, not when we ship them out. All Pre-orders are a binding agreement to you purchasing such items and are non-refundable and non-transferable. On occasion, we may not be able to secure enough of an item to fulfill all pre-orders, in these rare situations orders will be filled in the order they were received to us. Lastly please order on separate orders if you are ordering either In-Stock items or Pre-Orders with different release dates. If ordered on the same order, all items will be shipped when the last item becomes available.
Expected Ship Dates
Pre-orders dates are subject to date change without notice. The dates supplied are estimates given by the manufacturer and our distributors. Changes in shipment dates from the manufacturer do not warrant a refund or compensation. These dates are an estimation and things change from time to time. If there is a change in dates, we do our best to update our customers!
Fast Shipping with Professional Packaging
We have a range of shipping options due to our long-term partnership with UPS FedEx DHL. Our warehouse staff is highly educated to pack your items precisely according to the specifications that we supply. Your items will undergo an exhaustive inspection and securely secured prior to being shipped. We ship to thousands of customers every day from all over the world. This shows our commitment to being the largest online retailer in the world. The distribution centers and warehouses distribution are in Europe and the USA.
Note: Orders with more than one item will be assigned a different processing period for each item.
Prior to shipment, we examine the items ordered carefully before shipping. The majority of orders are delivered within 48 hours. The delivery time will be between 3 and 7 working days.
Returns
The inventory is always changing and we are unable to fully manage it because of the fact that many parties are involved, including our warehouse and factory. The actual stock levels can fluctuate at any time. You may not receive your order once it has been placed.
Our policy lasts for thirty days. If 30 days have passed in the past since you purchased however, we're unable to give you a refund or exchange.
The item should not be used, and it must be in its original condition. It should also be in the original package.
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