Terms and Policies
Return Policy
We will only accept returns on items where the product itself is damaged or defected (not the box it is inside). In this case, you will receive a replacement or if a replacement is not available, store credit will be given. We will do everything within our control to ensure your product is shipped out in great condition, but please understand that you may receive an item with an imperfect box or paint flaws as we cannot control this. If an item is damaged from the post office, you may file an insurance claim if you paid for Priority Shipping.
Cancellation Policy
All in stock sales orders are final and non-refundable for any reason. All pre-orders may be cancelled within 48 hours but will be assessed a 15% cancellation fee. After 48 hours pre-orders sales are final and non-refundable for any reason. If items are returned due to undeliverable address, shipping charges will not be refunded and you will be charged a restocking fee of 25% on all items.
Pre-Order Policy
Pre-Order items are charged at the time of purchase, not when we ship them out. All Pre-orders are a binding agreement to you purchasing such items and are non-refundable and non-transferable. On occasion, we may not be able to secure enough of an item to fulfill all pre-orders, in these rare situations orders will be filled in the order they were received to us. Lastly please order on separate orders if you are ordering either In-Stock items or Pre-Orders with different release dates. If ordered on the same order, all items will be shipped when the last item becomes available.
Expected Ship Dates
Pre-orders dates are subject to date change without notice. The dates supplied are estimates given by the manufacturer and our distributors. Changes in shipment dates from the manufacturer do not warrant a refund or compensation. These dates are an estimation and things change from time to time. If there is a change in dates, we do our best to update our customers!
| Size | Small, Medium, Large, X-Large, XX-Large |
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Prompt shipping and expert packing
We can offer a variety of shipping options due to our long-term relationship with UPS FedEx DHL. Our warehouse staff is highly trained and will be able to pack the items according to our exact and precise specifications. Your goods are thoroughly checked and securely secured prior to shipment. We ship to thousands customers every day across multiple countries. The fact that we're determined to become the largest online retailer in the World is clear. Warehouses and distribution centres can be located throughout Europe as well as in the USA.
Orders with more than 1 item are assigned processing periods for each item.
Before shipping We will examine thoroughly the items you've ordered. Most orders are delivered within 48 hours. The delivery estimate is 3 to 7 days.
Returns
Due to multiple parties which include the factory as well as the warehouse, we are unable to effectively manage inventory. The levels of stock can change at any time. Please be aware that it is possible that your order will run out of stock even after you've placed your order.
Our policy lasts for thirty days. If 30 days have gone without a trace since the purchase and we are unable to offer you a return or exchange.
Your item should be in the original packaging and in good condition. It must also not be used. The item must be returned in the original packaging.
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