Coming Soon
Free PopShield Pop Protector on all pre-order standard size Pops!
Terms and Policies
Return Policy
We will only accept returns on items where the product itself is damaged or defected (not the box it is inside). In this case, you will receive a replacement or if a replacement is not available, store credit will be given. We will do everything within our control to ensure your product is shipped out in great condition, but please understand that you may receive an item with an imperfect box or paint flaws as we cannot control this. If an item is damaged from the post office, you may file an insurance claim if you paid for Priority Shipping.
Cancellation Policy
All in stock sales orders are final and non-refundable for any reason. All pre-orders may be cancelled within 48 hours but will be assessed a 15% cancellation fee. After 48 hours pre-orders sales are final and non-refundable for any reason. If items are returned due to undeliverable address, shipping charges will not be refunded and you will be charged a restocking fee of 25% on all items.
Pre-Order Policy
Pre-Order items are charged at the time of purchase, not when we ship them out. All Pre-orders are a binding agreement to you purchasing such items and are non-refundable and non-transferable. On occasion, we may not be able to secure enough of an item to fulfill all pre-orders, in these rare situations orders will be filled in the order they were received to us. Lastly please order on separate orders if you are ordering either In-Stock items or Pre-Orders with different release dates. If ordered on the same order, all items will be shipped when the last item becomes available.
Expected Ship Dates
Pre-orders dates are subject to date change without notice. The dates supplied are estimates given by the manufacturer and our distributors. Changes in shipment dates from the manufacturer do not warrant a refund or compensation. These dates are an estimation and things change from time to time. If there is a change in dates, we do our best to update our customers!
Fast Shipping & Professional Packing
We offer a wide range of shipping options due to our long-standing relationships with UPS, FedEx and DHL. Our warehouse personnel will pack each item according to our strict requirements. Before shipping the goods are carefully inspected and secured. We ship to thousands clients every day from all over the world. The fact that we are determined to become the largest online retailer in the World is obvious. There are distribution centers as well as warehouses in Europe and the USA.
Please note that orders with more than one item will be subject to a processing period that is based to the item.
Prior to shipment, we examine the items ordered thoroughly. Most orders are shipped within 48 hours. The time to deliver varies from 3-7 days.
Returns
Stock is dynamic, and cannot be fully controlled by us because of the involvement of multiple entities, including the factory as well as our warehouse. The stock can change at any time. It is possible that your order may be out of stock once the order has been placed.
Our policy lasts thirty days. If you haven't received your product within 30 days, we're not able to provide the option of a refund or exchange.
For your item to be returned, it must be unopened and in the same state as you received it in. The item should be returned in its original packaging.
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