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Terms and Policies
Return Policy
We will only accept returns on items where the product itself is damaged or defected (not the box it is inside). In this case, you will receive a replacement or if a replacement is not available, store credit will be given. We will do everything within our control to ensure your product is shipped out in great condition, but please understand that you may receive an item with an imperfect box or paint flaws as we cannot control this. If an item is damaged from the post office, you may file an insurance claim if you paid for Priority Shipping.
Cancellation Policy
All in stock sales orders are final and non-refundable for any reason. All pre-orders may be cancelled within 48 hours but will be assessed a 15% cancellation fee. After 48 hours pre-orders sales are final and non-refundable for any reason. If items are returned due to undeliverable address, shipping charges will not be refunded and you will be charged a restocking fee of 25% on all items.
Pre-Order Policy
Pre-Order items are charged at the time of purchase, not when we ship them out. All Pre-orders are a binding agreement to you purchasing such items and are non-refundable and non-transferable. On occasion, we may not be able to secure enough of an item to fulfill all pre-orders, in these rare situations orders will be filled in the order they were received to us. Lastly please order on separate orders if you are ordering either In-Stock items or Pre-Orders with different release dates. If ordered on the same order, all items will be shipped when the last item becomes available.
Expected Ship Dates
Pre-orders dates are subject to date change without notice. The dates supplied are estimates given by the manufacturer and our distributors. Changes in shipment dates from the manufacturer do not warrant a refund or compensation. These dates are an estimation and things change from time to time. If there is a change in dates, we do our best to update our customers!
Quick Shipping and Professional Packaging
Thanks to our longstanding association with UPS FedEx DHL as well as other leading international carriers, we are able to offer a variety shipping options. Our warehouse personnel will pack all goods to our exacting requirements. Before shipment, all items are carefully examined and safely secured. We ship to thousands clients every day from all over the world. This is a testament to our determination to become the biggest online retailer in the world. The warehouses are located located in Europe just as they are in USA.
Orders that include more than one item are given processing time according to each item.
We will thoroughly inspect all items before sending. Currently, most orders are shipped within 48 hours. The delivery time should be between 3-7 working days.
Returns
The stock is constantly changing. It's not completely managed by us, since we are involved with multiple organizations, such as the factory and the storage. Stock levels can fluctuate at any given time. It is possible that your order will be out of stock once the order has been placed.
Our policy is valid for a period of 30 days. If you don't receive your item within 30 days, we're not able to provide the option of a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. The item must be returned in its original packaging.
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