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Terms and Policies
Return Policy
We will only accept returns on items where the product itself is damaged or defected (not the box it is inside). In this case, you will receive a replacement or if a replacement is not available, store credit will be given. We will do everything within our control to ensure your product is shipped out in great condition, but please understand that you may receive an item with an imperfect box or paint flaws as we cannot control this. If an item is damaged from the post office, you may file an insurance claim if you paid for Priority Shipping.
Cancellation Policy
All in stock sales orders are final and non-refundable for any reason. All pre-orders may be cancelled within 48 hours but will be assessed a 15% cancellation fee. After 48 hours pre-orders sales are final and non-refundable for any reason. If items are returned due to undeliverable address, shipping charges will not be refunded and you will be charged a restocking fee of 25% on all items.
Pre-Order Policy
Pre-Order items are charged at the time of purchase, not when we ship them out. All Pre-orders are a binding agreement to you purchasing such items and are non-refundable and non-transferable. On occasion, we may not be able to secure enough of an item to fulfill all pre-orders, in these rare situations orders will be filled in the order they were received to us. Lastly please order on separate orders if you are ordering either In-Stock items or Pre-Orders with different release dates. If ordered on the same order, all items will be shipped when the last item becomes available.
Expected Ship Dates
Pre-orders dates are subject to date change without notice. The dates supplied are estimates given by the manufacturer and our distributors. Changes in shipment dates from the manufacturer do not warrant a refund or compensation. These dates are an estimation and things change from time to time. If there is a change in dates, we do our best to update our customers!
Professionally packed and fast shipping
Thanks to our longstanding association with UPS FedEx DHL and other top global carriers, we can provide a range of shipping options. Our warehouse staff are trained to package your goods precisely according to the specifications we provide. Before shipping your items will be carefully inspected and secured. Everyday we deliver thousands of packages to clients across many countries. This shows that we're committed to being the largest online retailer in the world. There are distribution centers and warehouses across Europe and the USA.
Orders that contain more than 1 item are given processing time according to each item.
Before shipping, all ordered items will be thoroughly examined. The majority of orders are delivered within 48 hrs. The delivery time should be between 3-7 working days.
Returns
The inventory is constantly changing and we cannot control it completely due to the fact that many parties are involved, including our factory and warehouse. Stock levels can fluctuate at any time. It is possible that stock may run out after your order has been placed.
Our policy is valid for 30 days. If you have passed 30 days without a trace since the purchase and we are unable to offer an exchange or refund.
The item cannot be used and in its original condition. The item should be in its original packaging.
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