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Terms and Policies
Return Policy
We will only accept returns on items where the product itself is damaged or defected (not the box it is inside). In this case, you will receive a replacement or if a replacement is not available, store credit will be given. We will do everything within our control to ensure your product is shipped out in great condition, but please understand that you may receive an item with an imperfect box or paint flaws as we cannot control this. If an item is damaged from the post office, you may file an insurance claim if you paid for Priority Shipping.
Cancellation Policy
All in stock sales orders are final and non-refundable for any reason. All pre-orders may be cancelled within 48 hours but will be assessed a 15% cancellation fee. After 48 hours pre-orders sales are final and non-refundable for any reason. If items are returned due to undeliverable address, shipping charges will not be refunded and you will be charged a restocking fee of 25% on all items.
Pre-Order Policy
Pre-Order items are charged at the time of purchase, not when we ship them out. All Pre-orders are a binding agreement to you purchasing such items and are non-refundable and non-transferable. On occasion, we may not be able to secure enough of an item to fulfill all pre-orders, in these rare situations orders will be filled in the order they were received to us. Lastly please order on separate orders if you are ordering either In-Stock items or Pre-Orders with different release dates. If ordered on the same order, all items will be shipped when the last item becomes available.
Expected Ship Dates
Pre-orders dates are subject to date change without notice. The dates supplied are estimates given by the manufacturer and our distributors. Changes in shipment dates from the manufacturer do not warrant a refund or compensation. These dates are an estimation and things change from time to time. If there is a change in dates, we do our best to update our customers!
Professional packing and fast shipping
Because of our long-standing relationship with UPS FedEx DHL as well as other leading global carriers, we can provide various shipping options. Our warehouse staff is highly skilled and will package your items in accordance with our exact and precise specifications. Your goods are thoroughly checked and securely secured prior to shipment. Every day, we send thousands of packages to clients from all over the world. Our commitment to become the biggest online retailer in the world is shown by this. Both Europe and the USA have warehouses and distribution centers.
Orders that contain more than 1 item are assigned processing periods for each item.
Prior to shipment before shipping, we'll conduct a thorough inspection of the items you have ordered. The majority of orders will be delivered within 48 hours. The delivery time will be between 3-7 working days.
Returns
Stock is dynamic. It is not managed entirely by us, as we have multiple parties such as the factory and our storage. Therefore, the actual inventory could alter at any time. Be aware that it is possible that your order will be out of stock after you have placed the order.
Our policy lasts for 30 days. However, if 30 days have passed from the date you purchased the item, we cannot give you a refund or exchange.
You can only return a product in the event that it is not used and is in the same condition the day you received it. The item must be returned in its original packaging.
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