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Terms and Policies
Return Policy
We will only accept returns on items where the product itself is damaged or defected (not the box it is inside). In this case, you will receive a replacement or if a replacement is not available, store credit will be given. We will do everything within our control to ensure your product is shipped out in great condition, but please understand that you may receive an item with an imperfect box or paint flaws as we cannot control this. If an item is damaged from the post office, you may file an insurance claim if you paid for Priority Shipping.
Cancellation Policy
All in stock sales orders are final and non-refundable for any reason. All pre-orders may be cancelled within 48 hours but will be assessed a 15% cancellation fee. After 48 hours pre-orders sales are final and non-refundable for any reason. If items are returned due to undeliverable address, shipping charges will not be refunded and you will be charged a restocking fee of 25% on all items.
Pre-Order Policy
Pre-Order items are charged at the time of purchase, not when we ship them out. All Pre-orders are a binding agreement to you purchasing such items and are non-refundable and non-transferable. On occasion, we may not be able to secure enough of an item to fulfill all pre-orders, in these rare situations orders will be filled in the order they were received to us. Lastly please order on separate orders if you are ordering either In-Stock items or Pre-Orders with different release dates. If ordered on the same order, all items will be shipped when the last item becomes available.
Expected Ship Dates
Pre-orders dates are subject to date change without notice. The dates supplied are estimates given by the manufacturer and our distributors. Changes in shipment dates from the manufacturer do not warrant a refund or compensation. These dates are an estimation and things change from time to time. If there is a change in dates, we do our best to update our customers!
Prompt shipping and expert packing
We are able offer many shipping options due to our long-term relationship with UPS FedEx DHL. Our warehouse personnel is highly-skilled and will pack your products in accordance with our exact and precise specifications. Before shipment, all items are carefully examined and safely secured. Everyday we deliver hundreds of packages to our customers from all over the world. This shows how we're dedicated to be the largest retailer on the internet. The warehouses are located located in Europe in the same way as they are in the USA.
Orders that contain more than one item are assigned processing periods according to each item.
Before shipment, all ordered items will be thoroughly examined. The majority of orders will be sent within 48 hours. Delivery time ranges between 3-7 days.
Returns
The inventory is always changing, and is not completely managed by us because of the involvement of several entities, including the factory as well as our warehouse. Therefore, the actual inventory could fluctuate at any moment. Please be aware that it is possible for your order to become unavailable even after you have made the order.
Our policy lasts for 30 days. If 30 days have gone by since your purchase however, we're unable to give you a return or exchange.
The item you purchase must be in its original packaging and in good condition. It must also not be used. You must have the item in its original packaging.
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