Terms and Policies
Return Policy
We will only accept returns on items where the product itself is damaged or defected (not the box it is inside). In this case, you will receive a replacement or if a replacement is not available, store credit will be given. We will do everything within our control to ensure your product is shipped out in great condition, but please understand that you may receive an item with an imperfect box or paint flaws as we cannot control this. If an item is damaged from the post office, you may file an insurance claim if you paid for Priority Shipping.
Cancellation Policy
All in stock sales orders are final and non-refundable for any reason. All pre-orders may be cancelled within 48 hours but will be assessed a 15% cancellation fee. After 48 hours pre-orders sales are final and non-refundable for any reason. If items are returned due to undeliverable address, shipping charges will not be refunded and you will be charged a restocking fee of 25% on all items.
Pre-Order Policy
Pre-Order items are charged at the time of purchase, not when we ship them out. All Pre-orders are a binding agreement to you purchasing such items and are non-refundable and non-transferable. On occasion, we may not be able to secure enough of an item to fulfill all pre-orders, in these rare situations orders will be filled in the order they were received to us. Lastly please order on separate orders if you are ordering either In-Stock items or Pre-Orders with different release dates. If ordered on the same order, all items will be shipped when the last item becomes available.
Expected Ship Dates
Pre-orders dates are subject to date change without notice. The dates supplied are estimates given by the manufacturer and our distributors. Changes in shipment dates from the manufacturer do not warrant a refund or compensation. These dates are an estimation and things change from time to time. If there is a change in dates, we do our best to update our customers!
Fast Shipping & Professional Packing
Through our long-term relationship with UPS, FedEx, DHL as well as a range of other top global carriers we can provide an array of shipping options. Our warehouse staff are highly skilled and will pack your products according to our exact and precise specifications. Prior to shipping, your goods will be thoroughly examined and secured. We deliver to thousands of clients every day in a variety of countries. Our commitment to become the biggest online retailer in the world is shown by this. Both Europe and the USA have distribution and warehouse centers.
Note: Orders with multiple items will have a distinct processing period for each item.
Before shipment, all ordered items will be thoroughly examined. The majority of orders are shipped within 48 hrs. The delivery time is between 3 and 7 working days.
Returns
The stock is dynamic and we are unable to completely manage it due to the fact that many stakeholders are involved, including our warehouse and factory. The stock can change at any moment. It is possible that you will not receive your purchase after the order has been made.
Our policy lasts 30 days. If it's been longer than 30 days since the date you made your purchase, we unfortunately can't give you a full refund or exchange.
Your item must be in the original packaging and be unused. It should also be returned in the original packaging.
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