Pre-orders allow us to see how much product we should order and what we are expecting to sell. Pre-Order items are charged at the time of purchase, not when we ship them out. All Pre-orders are a binding agreement to you purchasing such items and are non-refundable and non-transferable. On occasion, we may not be able to secure enough of an item to fulfill all pre-orders, in these rare situations orders will be filled in the order they were received to us. Lastly please order on separate orders if you are ordering either In-Stock items or Pre-Orders with different release dates. If ordered on the same order, all items will be shipped when the last item becomes available.
Expected Ship Dates
Pre-orders dates are subject to date change without notice. The dates supplied are estimates given by the manufacturer and our distributors. Changes in shipment dates from the manufacturer do not warrant a refund or compensation. These dates are an estimation and things change from time to time. If there is a change in dates, we do our best to update our customers!
Fast Shipping and Professional Packaging
Because of our long-standing partnership with UPS, FedEx, DHL and many other leading global carriers, we can provide various shipping options. Our warehouse staff is highly trained and will pack the items according to our exact and precise specifications. Before shipping, your goods will be thoroughly examined and secured. We deliver to thousands of customers every day from all over the world. This is a sign of our dedication to being the largest online retailer worldwide. There are distribution centers as well as warehouses located in Europe as well as the USA.
Note: Orders with more than one product are assigned a specific processing period dependent on the particular item.
Before shipping, we will examine the items ordered carefully before shipping. The majority of orders are shipped within 48 hours. The time to deliver varies from 3-7 days.
Returns
The stock is constantly changing and cannot be fully controlled by us due to the involvement of many parties including the factory and our warehouse. This means that the actual stock could alter at any time. Be aware that it is possible that your order could be out of stock after you have made the order.
Our policy lasts thirty days. If you haven't received your item within 30 days, we're unable to offer the option of a refund or exchange.
You are able to return an item when it's unopened and is in the same condition as when you first received it. It should also be returned in its original packaging.
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