Terms and Policies
Return Policy
We will only accept returns on items where the product itself is damaged or defected (not the box it is inside). In this case, you will receive a replacement or if a replacement is not available, store credit will be given. We will do everything within our control to ensure your product is shipped out in great condition, but please understand that you may receive an item with an imperfect box or paint flaws as we cannot control this. If an item is damaged from the post office, you may file an insurance claim if you paid for Priority Shipping.
Cancellation Policy
All in stock sales orders are final and non-refundable for any reason. All pre-orders may be cancelled within 48 hours but will be assessed a 15% cancellation fee. After 48 hours pre-orders sales are final and non-refundable for any reason. If items are returned due to undeliverable address, shipping charges will not be refunded and you will be charged a restocking fee of 25% on all items.
Pre-Order Policy
Pre-Order items are charged at the time of purchase, not when we ship them out. All Pre-orders are a binding agreement to you purchasing such items and are non-refundable and non-transferable. On occasion, we may not be able to secure enough of an item to fulfill all pre-orders, in these rare situations orders will be filled in the order they were received to us. Lastly please order on separate orders if you are ordering either In-Stock items or Pre-Orders with different release dates. If ordered on the same order, all items will be shipped when the last item becomes available.
Expected Ship Dates
Pre-orders dates are subject to date change without notice. The dates supplied are estimates given by the manufacturer and our distributors. Changes in shipment dates from the manufacturer do not warrant a refund or compensation. These dates are an estimation and things change from time to time. If there is a change in dates, we do our best to update our customers!
Fast Shipping and Professional Packaging
Thanks to our longstanding association with UPS FedEx DHL as well as other leading global carriers, we can provide various shipping options. Our warehouse staff is highly skilled and will wrap your goods according to our precise and accurate specifications. Prior to shipping, your goods will be thoroughly examined and secured. Every day we ship thousands of packages to clients from all over the world. The fact that we're dedicated to becoming the largest online retailer in the World is obvious. The warehouses are located located in Europe just as they are in the USA.
Note: Orders with more than one product are assigned a specific processing time dependent on the particular item.
Before shipping, we will check the item thoroughly before sending the items. Most orders are now shipped within 48 hrs. The expected delivery time is 3 to 7 days.
Returns
The inventory is constantly changing and we are unable to control it completely because of the fact that many parties are involved, which includes our factory and warehouse. The stock can change at any time. Please be aware that it is possible for your order to become unavailable even after you have placed the order.
Our policy lasts for thirty days. We cannot return or exchange your purchase when it's been 30 days from the date of purchase.
You are able to return a product when it's unopened and is in the same condition the day you received it. The item should be returned in its original packaging.
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