Terms and Policies
Return Policy
We will only accept returns on items where the product itself is damaged or defected (not the box it is inside). In this case, you will receive a replacement or if a replacement is not available, store credit will be given. We will do everything within our control to ensure your product is shipped out in great condition, but please understand that you may receive an item with an imperfect box or paint flaws as we cannot control this. If an item is damaged from the post office, you may file an insurance claim if you paid for Priority Shipping.
Cancellation Policy
All in stock sales orders are final and non-refundable for any reason. All pre-orders may be cancelled within 48 hours but will be assessed a 15% cancellation fee. After 48 hours pre-orders sales are final and non-refundable for any reason. If items are returned due to undeliverable address, shipping charges will not be refunded and you will be charged a restocking fee of 25% on all items.
Pre-Order Policy
Pre-Order items are charged at the time of purchase, not when we ship them out. All Pre-orders are a binding agreement to you purchasing such items and are non-refundable and non-transferable. On occasion, we may not be able to secure enough of an item to fulfill all pre-orders, in these rare situations orders will be filled in the order they were received to us. Lastly please order on separate orders if you are ordering either In-Stock items or Pre-Orders with different release dates. If ordered on the same order, all items will be shipped when the last item becomes available.
Expected Ship Dates
Pre-orders dates are subject to date change without notice. The dates supplied are estimates given by the manufacturer and our distributors. Changes in shipment dates from the manufacturer do not warrant a refund or compensation. These dates are an estimation and things change from time to time. If there is a change in dates, we do our best to update our customers!
Fast Shipping with Professional Packaging
We provide a variety of shipping options due to our long-standing partnerships with UPS, FedEx and DHL. Our warehouse personnel is highly-skilled and will wrap your goods in accordance with our exact and exact specifications. Your products will go through an exhaustive inspection and adequately secured before being delivered. Everyday, we send to thousands of clients in many countries. This demonstrates our dedication to become the biggest online retailer in the world. The distribution centers and warehouses distribution are in Europe and the USA.
Note: Orders that include more than one item are assigned a processing time according to the item.
Prior to shipping, we check the item carefully before shipping. The majority of orders are shipped within 48 hours. The estimated delivery time is between 3-7 days.
Returns
The stock market is always changing. It is not managed entirely by us, as we're involved with several organizations, such as the factory and the storage. Therefore, the actual inventory could alter at any time. Be aware that your order could run out of stocks after you place the order.
The policy is 30 days. However, if thirty days have passed from the date you purchased the item, we cannot give you a refund or exchange.
Your item must be in its original packaging and be unused. The item must be returned in its original packaging.
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