Coming Soon!
Free PopShield Pop Protector on all pre-order standard size Pops!
Terms and Policies
Return Policy
We will only accept returns on items where the product itself is damaged or defected (not the box it is inside). In this case, you will receive a replacement or if a replacement is not available, store credit will be given. We will do everything within our control to ensure your product is shipped out in great condition, but please understand that you may receive an item with an imperfect box or paint flaws as we cannot control this. If an item is damaged from the post office, you may file an insurance claim if you paid for Priority Shipping.
Cancellation Policy
All in stock sales orders are final and non-refundable for any reason. All pre-orders may be cancelled within 48 hours but will be assessed a 15% cancellation fee. After 48 hours pre-orders sales are final and non-refundable for any reason. If items are returned due to undeliverable address, shipping charges will not be refunded and you will be charged a restocking fee of 25% on all items.
Pre-Order Policy
Pre-Order items are charged at the time of purchase, not when we ship them out. All Pre-orders are a binding agreement to you purchasing such items and are non-refundable and non-transferable. On occasion, we may not be able to secure enough of an item to fulfill all pre-orders, in these rare situations orders will be filled in the order they were received to us. Lastly please order on separate orders if you are ordering either In-Stock items or Pre-Orders with different release dates. If ordered on the same order, all items will be shipped when the last item becomes available.
Expected Ship Dates
Pre-orders dates are subject to date change without notice. The dates supplied are estimates given by the manufacturer and our distributors. Changes in shipment dates from the manufacturer do not warrant a refund or compensation. These dates are an estimation and things change from time to time. If there is a change in dates, we do our best to update our customers!
Fast Shipping and Professional Packaging
Our long-standing partnership with UPS FedEx DHL and other global carriers lets us offer a range of shipping services. Our warehouse staff is highly skilled and will pack your items according to our precise and precise specifications. Prior to shipping, your goods will be thoroughly examined and securely secured. We ship to thousands of customers daily across various countries. This shows our commitment to be the largest online retailer in the world. Warehouses and distribution centers can be found in Europe as well as the USA.
Note: Orders with more than one item will be assigned a processing date depending on the item.
Prior to shipping, we examine the items ordered thoroughly. Today, the majority orders will be delivered within 48 hours. The delivery time will be between 3 and 7 working days.
Returns
The stock is constantly changing and is not completely managed by us due to the involvement of multiple entities, including the factory as well as our warehouse. Therefore, the actual inventory could change at any time. It's possible that the inventory could run out once your order has been placed.
The policy is 30 days. If it's been longer than 30 days since the date you bought the item We're sorry to say that we can't offer you a complete refund or exchange.
You can only return a product when it's unopened and is in the same condition as when you received it. It should also be in the original packaging.
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