Return Policy
We will only accept returns on items where the product itself is damaged or defected (not the box it is inside). In this case, you will receive a replacement or if a replacement is not available, store credit will be given. We will do everything within our control to ensure your product is shipped out in great condition, but please understand that you may receive an item with an imperfect box or paint flaws as we cannot control this. If an item is damaged from the post office, you may file an insurance claim if you paid for Priority Shipping.
Cancellation Policy
All in stock sales orders are final and non-refundable for any reason. All pre-orders may be cancelled within 48 hours but will be assessed a 15% cancellation fee. After 48 hours pre-orders sales are final and non-refundable for any reason. If items are returned due to undeliverable address, shipping charges will not be refunded and you will be charged a restocking fee of 25% on all items.
Pre-Order Policy
Pre-Order items are charged at the time of purchase, not when we ship them out. All Pre-orders are a binding agreement to you purchasing such items and are non-refundable and non-transferable. On occasion, we may not be able to secure enough of an item to fulfill all pre-orders, in these rare situations orders will be filled in the order they were received to us. Lastly please order on separate orders if you are ordering either In-Stock items or Pre-Orders with different release dates. If ordered on the same order, all items will be shipped when the last item becomes available.
Expected Ship Dates
Pre-orders dates are subject to date change without notice. The dates supplied are estimates given by the manufacturer and our distributors. Changes in shipment dates from the manufacturer do not warrant a refund or compensation. These dates are an estimation and things change from time to time. If there is a change in dates, we do our best to update our customers!
Fast Shipping & Professional Packing
We are able offer many shipping options because of our long-term partnership with UPS FedEx DHL. Our warehouse personnel is highly-skilled and will wrap your goods according to our precise and accurate specifications. Your goods are thoroughly checked and secured properly prior to shipping. We deliver to hundreds of thousands of customers every day across different countries. This shows our commitment to becoming the biggest online retailer in the world. These warehouses are located in Europe in the same way as they are in USA.
Note: Orders that contain more than one item are assigned a processing time depending on the item.
Prior to shipment Our team will conduct an extensive inspection of the products you have ordered. Currently, most orders are shipped within 48 hours. The expected delivery time is between 3 and 7 days.
Returns
We are not able to manage the stock at our warehouse or factory. So the actual stock may change at any time. Be aware that it is possible that your order could be out of stock after you've placed your order.
Our policy lasts thirty days. If it's been longer than 30 days since the date you bought the item, we unfortunately can't give you a complete refund or exchange.
In order to be eligible for a refund, your item must be in good condition and in the same condition as when you received it in. It must also be returned in its original packaging.
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