Terms and Policies
Return Policy
We will only accept returns on items where the product itself is damaged or defected (not the box it is inside). In this case, you will receive a replacement or if a replacement is not available, store credit will be given. We will do everything within our control to ensure your product is shipped out in great condition, but please understand that you may receive an item with an imperfect box or paint flaws as we cannot control this. If an item is damaged from the post office, you may file an insurance claim if you paid for Priority Shipping.
Cancellation Policy
All in stock sales orders are final and non-refundable for any reason. All pre-orders may be cancelled within 48 hours but will be assessed a 15% cancellation fee. After 48 hours pre-orders sales are final and non-refundable for any reason. If items are returned due to undeliverable address, shipping charges will not be refunded and you will be charged a restocking fee of 25% on all items.
Pre-Order Policy
Pre-Order items are charged at the time of purchase, not when we ship them out. All Pre-orders are a binding agreement to you purchasing such items and are non-refundable and non-transferable. On occasion, we may not be able to secure enough of an item to fulfill all pre-orders, in these rare situations orders will be filled in the order they were received to us. Lastly please order on separate orders if you are ordering either In-Stock items or Pre-Orders with different release dates. If ordered on the same order, all items will be shipped when the last item becomes available.
Expected Ship Dates
Pre-orders dates are subject to date change without notice. The dates supplied are estimates given by the manufacturer and our distributors. Changes in shipment dates from the manufacturer do not warrant a refund or compensation. These dates are an estimation and things change from time to time. If there is a change in dates, we do our best to update our customers!
| Title | Princess Peach, Mario, Luigi, Yoshi, Donkey Kong, Shy Guy, Baby Luigi, Toad |
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Fast Shipping & Professional Packing
We are able offer many shipping options due to our long-term relationship with UPS FedEx DHL. Our warehouse staff are highly trained to package your goods exactly as per the specifications we provide. Before shipping, all goods are carefully examined and safely secured. We ship to thousands clients every day from all over the world. This shows that we're committed to being the largest retailer on the internet. These warehouses are located in Europe just as they are in USA.
Note: Orders with more than one item are assigned a particular processing period based on the individual item.
Before shipping, we will examine the items ordered carefully before shipping. Most orders are shipped within 48 hours. Expected delivery time is between 3 and 7 days.
Returns
Due to multiple entities which include the factory as well as the warehouse, we're unable to completely manage our stock. This means that the actual stock could alter at any time. It's possible that your order will be unable to fill after you place the order.
Our policy is valid for a period of 30 days. We cannot exchange or refund your order after 30 days since the purchase.
The item cannot be used and in its original condition. The item should be in the original packaging.
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