Terms and Policies
Return Policy
We will only accept returns on items where the product itself is damaged or defected (not the box it is inside). In this case, you will receive a replacement or if a replacement is not available, store credit will be given. We will do everything within our control to ensure your product is shipped out in great condition, but please understand that you may receive an item with an imperfect box or paint flaws as we cannot control this. If an item is damaged from the post office, you may file an insurance claim if you paid for Priority Shipping.
Cancellation Policy
All in stock sales orders are final and non-refundable for any reason. All pre-orders may be cancelled within 48 hours but will be assessed a 15% cancellation fee. After 48 hours pre-orders sales are final and non-refundable for any reason. If items are returned due to undeliverable address, shipping charges will not be refunded and you will be charged a restocking fee of 25% on all items.
Pre-Order Policy
Pre-Order items are charged at the time of purchase, not when we ship them out. All Pre-orders are a binding agreement to you purchasing such items and are non-refundable and non-transferable. On occasion, we may not be able to secure enough of an item to fulfill all pre-orders, in these rare situations orders will be filled in the order they were received to us. Lastly please order on separate orders if you are ordering either In-Stock items or Pre-Orders with different release dates. If ordered on the same order, all items will be shipped when the last item becomes available.
Expected Ship Dates
Pre-orders dates are subject to date change without notice. The dates supplied are estimates given by the manufacturer and our distributors. Changes in shipment dates from the manufacturer do not warrant a refund or compensation. These dates are an estimation and things change from time to time. If there is a change in dates, we do our best to update our customers!
Professionally packed and fast shipping
We provide a variety of shipping options owing to our long-running partnerships with UPS, FedEx and DHL. Our warehouse staff is extremely skilled and will package your goods in accordance to our precise and exact specifications. Before they are shipped, your goods will be thoroughly examined and secured. Everyday we deliver hundreds of packages to our customers across many countries. This shows that we're committed to being the largest online retailer in the world. There are distribution centers and warehouses in Europe as well as the USA.
Note: Orders that include more than one item are assigned a processing time according to the item.
Prior to shipping, our team will perform an extensive inspection of the products you have ordered. Today, the majority orders will be delivered within 48 hours. The estimated delivery time is 3 to 7 days.
Returns
The inventory is constantly changing and we do not control it completely because many parties are involved, which includes our warehouse and factory. Therefore, the actual inventory could fluctuate at any moment. Be aware that your order may be out of stock when your order has been made.
The policy is for 30 days. We are unable to exchange or refund your order if it has been 30 days from the date of purchase.
The item cannot be used, and it must be in its original condition. It should also be returned in the original packaging.
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