Coming Soon!
Free PopShield Pop Protector on all pre-order standard size Pops!
Terms and Policies
Return Policy
We will only accept returns on items where the product itself is damaged or defected (not the box it is inside). In this case, you will receive a replacement or if a replacement is not available, store credit will be given. We will do everything within our control to ensure your product is shipped out in great condition, but please understand that you may receive an item with an imperfect box or paint flaws as we cannot control this. If an item is damaged from the post office, you may file an insurance claim if you paid for Priority Shipping.
Cancellation Policy
All in stock sales orders are final and non-refundable for any reason. All pre-orders may be cancelled within 48 hours but will be assessed a 15% cancellation fee. After 48 hours pre-orders sales are final and non-refundable for any reason. If items are returned due to undeliverable address, shipping charges will not be refunded and you will be charged a restocking fee of 25% on all items.
Pre-Order Policy
Pre-Order items are charged at the time of purchase, not when we ship them out. All Pre-orders are a binding agreement to you purchasing such items and are non-refundable and non-transferable. On occasion, we may not be able to secure enough of an item to fulfill all pre-orders, in these rare situations orders will be filled in the order they were received to us. Lastly please order on separate orders if you are ordering either In-Stock items or Pre-Orders with different release dates. If ordered on the same order, all items will be shipped when the last item becomes available.
Expected Ship Dates
Pre-orders dates are subject to date change without notice. The dates supplied are estimates given by the manufacturer and our distributors. Changes in shipment dates from the manufacturer do not warrant a refund or compensation. These dates are an estimation and things change from time to time. If there is a change in dates, we do our best to update our customers!
Fast Shipping with Professional Packaging
Thanks to our longstanding association with UPS FedEx DHL, and other major international carriers, we are able to provide a range of shipping options. Our warehouse staff is expertly trained and will wrap your products according to our exact and precise specifications. Prior to shipping, your goods will be thoroughly examined and securely secured. We ship to thousands clients each day across multiple countries. This shows how we're dedicated to be the largest retailer on the internet. Warehouses and distribution centres can be located throughout Europe as well as the USA.
Note: Orders with more than one item will be assigned a processing date depending on the item.
Before shipping before shipping, we'll conduct a thorough inspection of the items you have ordered. Today, the majority of orders will be delivered within 48 hours. The delivery time will be between 3-7 days.
Returns
The stock is dynamic and we cannot completely manage it because multiple stakeholders are involved, including our factory and warehouse. So the actual stock may alter at any time. It's possible that you may not receive your order once the order has been made.
Our policy is valid for a period of 30 days. If you don't receive the product within 30 days, we are not able to issue a refund or an exchange.
You can only return an item if it is unused and in the same state as the day you received it. You must have the item in its original packaging.
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