Terms and Policies
Return Policy
We will only accept returns on items where the product itself is damaged or defected (not the box it is inside). In this case, you will receive a replacement or if a replacement is not available, store credit will be given. We will do everything within our control to ensure your product is shipped out in great condition, but please understand that you may receive an item with an imperfect box or paint flaws as we cannot control this. If an item is damaged from the post office, you may file an insurance claim if you paid for Priority Shipping.
Cancellation Policy
All in stock sales orders are final and non-refundable for any reason. All pre-orders may be cancelled within 48 hours but will be assessed a 15% cancellation fee. After 48 hours pre-orders sales are final and non-refundable for any reason. If items are returned due to undeliverable address, shipping charges will not be refunded and you will be charged a restocking fee of 25% on all items.
Pre-Order Policy
Pre-Order items are charged at the time of purchase, not when we ship them out. All Pre-orders are a binding agreement to you purchasing such items and are non-refundable and non-transferable. On occasion, we may not be able to secure enough of an item to fulfill all pre-orders, in these rare situations orders will be filled in the order they were received to us. Lastly please order on separate orders if you are ordering either In-Stock items or Pre-Orders with different release dates. If ordered on the same order, all items will be shipped when the last item becomes available.
Expected Ship Dates
Pre-orders dates are subject to date change without notice. The dates supplied are estimates given by the manufacturer and our distributors. Changes in shipment dates from the manufacturer do not warrant a refund or compensation. These dates are an estimation and things change from time to time. If there is a change in dates, we do our best to update our customers!
| Title | Fleet Street with Nissan Skyline, Horizon Hauler with McEwen '71 Plymouth Duster, Sakura Sprinter with Liberty Walk |
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Quick Shipping and Professional Packaging
Due to our longstanding partnership with UPS FedEx DHL and other leading global carriers, we are able provide various shipping options. Our warehouse staff will package each item according to our strict requirements. Prior to shipping your items will be thoroughly examined and secured. We deliver to thousands of clients every day in a variety of countries. The fact that we are committed to becoming the biggest online retailer in the World is clear. The warehouses are located situated in Europe as much as they are in USA.
It is important to note that orders with more than one item will be given a processing time according to the specific item.
We will carefully examine all items ordered before shipping. The majority of orders are delivered within 48 hours. The estimated delivery time is between 3 and 7 days.
Returns
The inventory is always changing, and cannot be fully controlled by us due to the involvement of multiple different parties, such as the factory and our warehouse. The actual inventory can change at any moment. It's possible that the stocks could be depleted after your order has been processed.
Our policy is valid for a period of 30 days. We are unable to replace or refund your purchase after 30 days since you purchased it.
For your item to be considered eligible for return, it must be unopened and in the condition you received it in. It must also be in the original packaging.
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