Terms and Policies
Return Policy
We will only accept returns on items where the product itself is damaged or defected (not the box it is inside). In this case, you will receive a replacement or if a replacement is not available, store credit will be given. We will do everything within our control to ensure your product is shipped out in great condition, but please understand that you may receive an item with an imperfect box or paint flaws as we cannot control this. If an item is damaged from the post office, you may file an insurance claim if you paid for Priority Shipping.
Cancellation Policy
All in stock sales orders are final and non-refundable for any reason. All pre-orders may be cancelled within 48 hours but will be assessed a 15% cancellation fee. After 48 hours pre-orders sales are final and non-refundable for any reason. If items are returned due to undeliverable address, shipping charges will not be refunded and you will be charged a restocking fee of 25% on all items.
Pre-Order Policy
Pre-Order items are charged at the time of purchase, not when we ship them out. All Pre-orders are a binding agreement to you purchasing such items and are non-refundable and non-transferable. On occasion, we may not be able to secure enough of an item to fulfill all pre-orders, in these rare situations orders will be filled in the order they were received to us. Lastly please order on separate orders if you are ordering either In-Stock items or Pre-Orders with different release dates. If ordered on the same order, all items will be shipped when the last item becomes available.
Expected Ship Dates
Pre-orders dates are subject to date change without notice. The dates supplied are estimates given by the manufacturer and our distributors. Changes in shipment dates from the manufacturer do not warrant a refund or compensation. These dates are an estimation and things change from time to time. If there is a change in dates, we do our best to update our customers!
| Title | Wide Open with '70 AMC Rebel Machine, Sakua Sprinter / Lancia Stratos Group, Fleet Flyer with '18 Porsche 917 LH |
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Professionally packed and fast shipping
We offer a broad range of shipping options owing to our long-standing partnerships with UPS, FedEx and DHL. Our warehouse staff is highly skilled and will pack your goods in accordance to our exact and precise specifications. The goods you send us are checked thoroughly and properly secured before shipping. Every day we ship thousands of packages to customers across many countries. This shows how we're dedicated to being the largest online retailer in the world. There are distribution centers and warehouses in Europe as well as the USA.
Note: Orders that include more than one item are assigned a processing period depending on the item.
Prior to shipment, we examine the items ordered thoroughly. Most orders are delivered within 48 hours. Expected delivery time is between 3 and 7 days.
Returns
The inventory is always changing, and cannot be fully controlled by us due to the involvement of several parties including the factory and our warehouse. Stock levels can fluctuate at any moment. It is possible that inventory could run out once the order has been made.
Our policy is for 30 days. We will not replace or refund your purchase after 30 days since the purchase.
You can only return a product when it's unopened and in the same state as when you received it. It should also be returned in the original packaging.
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