Terms and Policies
Return Policy
We will only accept returns on items where the product itself is damaged or defected (not the box it is inside). In this case, you will receive a replacement or if a replacement is not available, store credit will be given. We will do everything within our control to ensure your product is shipped out in great condition, but please understand that you may receive an item with an imperfect box or paint flaws as we cannot control this. If an item is damaged from the post office, you may file an insurance claim if you paid for Priority Shipping.
Cancellation Policy
All in stock sales orders are final and non-refundable for any reason. All pre-orders may be cancelled within 48 hours but will be assessed a 15% cancellation fee. After 48 hours pre-orders sales are final and non-refundable for any reason. If items are returned due to undeliverable address, shipping charges will not be refunded and you will be charged a restocking fee of 25% on all items.
Pre-Order Policy
Pre-Order items are charged at the time of purchase, not when we ship them out. All Pre-orders are a binding agreement to you purchasing such items and are non-refundable and non-transferable. On occasion, we may not be able to secure enough of an item to fulfill all pre-orders, in these rare situations orders will be filled in the order they were received to us. Lastly please order on separate orders if you are ordering either In-Stock items or Pre-Orders with different release dates. If ordered on the same order, all items will be shipped when the last item becomes available.
Expected Ship Dates
Pre-orders dates are subject to date change without notice. The dates supplied are estimates given by the manufacturer and our distributors. Changes in shipment dates from the manufacturer do not warrant a refund or compensation. These dates are an estimation and things change from time to time. If there is a change in dates, we do our best to update our customers!
Prompt Shipping and Professional Packing
Due to our longstanding partnership with UPS FedEx DHL and other top global carriers, we are able provide a range of shipping options. Our warehouse staff are highly trained and will pack the goods according to the exact and precise specifications. Your goods will undergo a thorough examination and will be securely packaged before being sent out. We ship to thousands clients every day in a variety of countries. Our dedication to becoming the biggest online retailer around the globe is evident by this. These warehouses are located in Europe as much as they are in USA.
Note: Orders that include more than one item will be assigned a processing date in accordance with the item.
Before shipment, all ordered items will be thoroughly examined. The majority of orders are delivered within 48 hours. The delivery time is estimated to be between three and seven days.
Returns
The inventory is always changing and we do not fully manage it because multiple parties are involved, including our factory and warehouse. The actual stock levels can fluctuate at any time. Please understand it may happen that your order will be out of stock when your order has been made.
Our policy is for 30 days. If you have passed 30 days without a trace since the purchase, unfortunately we can't offer you a refund or exchange.
Your item must be in its original packaging and not be used. It must also be in the original packaging.
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