Return Policy
We will only accept returns on items where the product itself is damaged or defected (not the box it is inside). In this case, you will receive a replacement or if a replacement is not available, store credit will be given. We will do everything within our control to ensure your product is shipped out in great condition, but please understand that you may receive an item with an imperfect box or paint flaws as we cannot control this. If an item is damaged from the post office, you may file an insurance claim if you paid for Priority Shipping.
Cancellation Policy
All in stock sales orders are final and non-refundable for any reason. All pre-orders may be cancelled within 48 hours but will be assessed a 15% cancellation fee. After 48 hours pre-orders sales are final and non-refundable for any reason. If items are returned due to undeliverable address, shipping charges will not be refunded and you will be charged a restocking fee of 25% on all items.
Pre-Order Policy
Pre-Order items are charged at the time of purchase, not when we ship them out. All Pre-orders are a binding agreement to you purchasing such items and are non-refundable and non-transferable. On occasion, we may not be able to secure enough of an item to fulfill all pre-orders, in these rare situations orders will be filled in the order they were received to us. Lastly please order on separate orders if you are ordering either In-Stock items or Pre-Orders with different release dates. If ordered on the same order, all items will be shipped when the last item becomes available.
Expected Ship Dates
Pre-orders dates are subject to date change without notice. The dates supplied are estimates given by the manufacturer and our distributors. Changes in shipment dates from the manufacturer do not warrant a refund or compensation. These dates are an estimation and things change from time to time. If there is a change in dates, we do our best to update our customers!
Professional packing and fast shipping
Through our long-term relationship in a long-standing partnership with UPS, FedEx, DHL and many other top global carriers we are able to offer a variety of shipping options. Our warehouse employees will pack every item to our exacting specifications. Your products will be subjected to a thorough examination and will be securely packaged before being shipped. Every day, we send hundreds of packages to our customers from all over the world. This is a testament to our dedication to being the biggest online retailer in the world. The warehouses are located situated in Europe just as they are in USA.
Note: Orders that contain more than one item are assigned a processing period according to the item.
We will inspect each and every one of the items ordered before shipping. Currently, most orders are delivered within 48 hours. The estimated delivery time is between 3 and 7 days.
Returns
The inventory is constantly changing and we cannot control it completely because several parties are involved, which includes our warehouse and factory. The actual levels of stock can change at any moment. It's possible that you may not receive your purchase after it's been placed.
Our policy runs for a period of 30 days. If it's been longer than 30 days since you've made your purchase We're sorry to say that we can't offer you a complete exchange or refund.
The item should not be used, and it must be in the original packaging. You must have the item in its original packaging.
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