Return Policy
We will only accept returns on items where the product itself is damaged or defected (not the box it is inside). In this case, you will receive a replacement or if a replacement is not available, store credit will be given. We will do everything within our control to ensure your product is shipped out in great condition, but please understand that you may receive an item with an imperfect box or paint flaws as we cannot control this. If an item is damaged from the post office, you may file an insurance claim if you paid for Priority Shipping.
Cancellation Policy
All in stock sales orders are final and non-refundable for any reason. All pre-orders may be cancelled within 48 hours but will be assessed a 15% cancellation fee. After 48 hours pre-orders sales are final and non-refundable for any reason. If items are returned due to undeliverable address, shipping charges will not be refunded and you will be charged a restocking fee of 25% on all items.
Pre-Order Policy
Pre-Order items are charged at the time of purchase, not when we ship them out. All Pre-orders are a binding agreement to you purchasing such items and are non-refundable and non-transferable. On occasion, we may not be able to secure enough of an item to fulfill all pre-orders, in these rare situations orders will be filled in the order they were received to us. Lastly please order on separate orders if you are ordering either In-Stock items or Pre-Orders with different release dates. If ordered on the same order, all items will be shipped when the last item becomes available.
Expected Ship Dates
Pre-orders dates are subject to date change without notice. The dates supplied are estimates given by the manufacturer and our distributors. Changes in shipment dates from the manufacturer do not warrant a refund or compensation. These dates are an estimation and things change from time to time. If there is a change in dates, we do our best to update our customers!
Fast Delivery and professional packaging
We offer a broad range of shipping options due to our long-running partnerships with UPS, FedEx and DHL. Our warehouse staff are highly educated to pack your items exactly as per the specifications we provide. Your products will be subjected to a thorough examination and will be securely packaged before being shipped. Every day we ship thousands of packages to customers across many countries. Our dedication to becoming the largest online retailer worldwide is demonstrated by this. Both Europe as well as the USA have distribution and warehouse centers.
Orders with more than 1 item are given processing time in accordance with the item.
Prior to shipment before shipping, we'll examine thoroughly the items you've ordered. Most orders are shipped within 48 hours. The expected delivery time is between 3 and 7 days.
Returns
The stock is constantly changing and cannot be fully controlled by us because of the involvement of several entities, including the factory as well as our warehouse. The actual inventory may change at any moment. It is possible that stock may run out after your order has been placed.
Our policy lasts thirty days. Unfortunately, if 30 days have passed since you purchased your product, we are unable to offer you a return or exchange.
To be eligible for a return the item must be unused and in the same condition that you received it. The item must be in its original packaging.
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