Return Policy
We will only accept returns on items where the product itself is damaged or defected (not the box it is inside). In this case, you will receive a replacement or if a replacement is not available, store credit will be given. We will do everything within our control to ensure your product is shipped out in great condition, but please understand that you may receive an item with an imperfect box or paint flaws as we cannot control this. If an item is damaged from the post office, you may file an insurance claim if you paid for Priority Shipping.
Cancellation Policy
All in stock sales orders are final and non-refundable for any reason. All pre-orders may be cancelled within 48 hours but will be assessed a 15% cancellation fee. After 48 hours pre-orders sales are final and non-refundable for any reason. If items are returned due to undeliverable address, shipping charges will not be refunded and you will be charged a restocking fee of 25% on all items.
Pre-Order Policy
Pre-Order items are charged at the time of purchase, not when we ship them out. All Pre-orders are a binding agreement to you purchasing such items and are non-refundable and non-transferable. On occasion, we may not be able to secure enough of an item to fulfill all pre-orders, in these rare situations orders will be filled in the order they were received to us. Lastly please order on separate orders if you are ordering either In-Stock items or Pre-Orders with different release dates. If ordered on the same order, all items will be shipped when the last item becomes available.
Expected Ship Dates
Pre-orders dates are subject to date change without notice. The dates supplied are estimates given by the manufacturer and our distributors. Changes in shipment dates from the manufacturer do not warrant a refund or compensation. These dates are an estimation and things change from time to time. If there is a change in dates, we do our best to update our customers!
Prompt Shipping and professional packaging
We can offer a variety of shipping options because of our long-term partnership with UPS FedEx DHL. Our warehouse staff is extremely skilled and will package your goods in accordance to our exact and precise specifications. Before shipping, all goods are thoroughly inspected and securely secured. We deliver to thousands of customers each day across multiple countries. Our commitment to become the largest online retailer in the world is shown by this. The warehouses and centers for distribution are located in Europe and the USA.
Note that orders containing multiple items are processed according to the specific item.
Before shipment, all ordered items will be thoroughly examined. Currently, most orders are shipped within 48-hours. The expected delivery time will be between 3-7 days.
Returns
We don't control the inventory in our warehouse or factory. The actual stock levels can fluctuate at any point. Please be aware that it's possible for your order to be out of stock after you've placed your order.
The policy is for 30 days. If 30 days have passed by since your purchase, unfortunately we can't offer an exchange or refund.
In order for your item to be eligible for return the item must not be opened and in the condition you received it in. It should also be returned in the original packaging.
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