Terms and Policies
Return Policy
We will only accept returns on items where the product itself is damaged or defected (not the box it is inside). In this case, you will receive a replacement or if a replacement is not available, store credit will be given. We will do everything within our control to ensure your product is shipped out in great condition, but please understand that you may receive an item with an imperfect box or paint flaws as we cannot control this. If an item is damaged from the post office, you may file an insurance claim if you paid for Priority Shipping.
Cancellation Policy
All in stock sales orders are final and non-refundable for any reason. All pre-orders may be cancelled within 48 hours but will be assessed a 15% cancellation fee. After 48 hours pre-orders sales are final and non-refundable for any reason. If items are returned due to undeliverable address, shipping charges will not be refunded and you will be charged a restocking fee of 25% on all items.
Pre-Order Policy
Pre-Order items are charged at the time of purchase, not when we ship them out. All Pre-orders are a binding agreement to you purchasing such items and are non-refundable and non-transferable. On occasion, we may not be able to secure enough of an item to fulfill all pre-orders, in these rare situations orders will be filled in the order they were received to us. Lastly please order on separate orders if you are ordering either In-Stock items or Pre-Orders with different release dates. If ordered on the same order, all items will be shipped when the last item becomes available.
Expected Ship Dates
Pre-orders dates are subject to date change without notice. The dates supplied are estimates given by the manufacturer and our distributors. Changes in shipment dates from the manufacturer do not warrant a refund or compensation. These dates are an estimation and things change from time to time. If there is a change in dates, we do our best to update our customers!
| Title | GMC Custom Panel Van, '55 Chevy Panel, '65 Dodge A100, Dream Van XGW, 70's Van |
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Professional packing and fast shipping
We have a range of shipping options because of our long-term relationship with UPS FedEx DHL. Our warehouse staff is highly educated and will package your goods in accordance with the exact and precise specifications. Your items will undergo an exhaustive inspection and adequately secured before being shipped. Every day, we send hundreds of packages to our customers across many countries. This is a sign of our determination to become the biggest online retailer in the world. We have distribution centers as well as warehouses across Europe and in the USA.
Orders that include more than 1 item are given processing time for each item.
We will inspect each and every one of the items before sending. The majority of orders are shipped within 48 hours. The expected delivery time is 3 to 7 days.
Returns
The inventory is constantly changing and we do not completely manage it because several stakeholders are involved, including our warehouse and factory. The actual stock can change at any moment. It's possible that your order will become unfulfilled when you have placed the order.
Our policy runs for 30 days. If you haven't received your item within the 30 days period, we're not able to provide the option of a refund or exchange.
The item should not be used, and it must be in the original packaging. It must also be in the original package.
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