Terms and Policies
Return Policy
We will only accept returns on items where the product itself is damaged or defected (not the box it is inside). In this case, you will receive a replacement or if a replacement is not available, store credit will be given. We will do everything within our control to ensure your product is shipped out in great condition, but please understand that you may receive an item with an imperfect box or paint flaws as we cannot control this. If an item is damaged from the post office, you may file an insurance claim if you paid for Priority Shipping.
Cancellation Policy
All in stock sales orders are final and non-refundable for any reason. All pre-orders may be cancelled within 48 hours but will be assessed a 15% cancellation fee. After 48 hours pre-orders sales are final and non-refundable for any reason. If items are returned due to undeliverable address, shipping charges will not be refunded and you will be charged a restocking fee of 25% on all items.
Pre-Order Policy
Pre-Order items are charged at the time of purchase, not when we ship them out. All Pre-orders are a binding agreement to you purchasing such items and are non-refundable and non-transferable. On occasion, we may not be able to secure enough of an item to fulfill all pre-orders, in these rare situations orders will be filled in the order they were received to us. Lastly please order on separate orders if you are ordering either In-Stock items or Pre-Orders with different release dates. If ordered on the same order, all items will be shipped when the last item becomes available.
Expected Ship Dates
Pre-orders dates are subject to date change without notice. The dates supplied are estimates given by the manufacturer and our distributors. Changes in shipment dates from the manufacturer do not warrant a refund or compensation. These dates are an estimation and things change from time to time. If there is a change in dates, we do our best to update our customers!
Prompt shipping and expert packing
Thanks to our longstanding association with UPS FedEx DHL and other leading international carriers, we are able to provide a range of shipping options. Our warehouse staff are highly educated to pack your items exactly as per the specifications we provide. Your products will be subjected to an extensive inspection and be securely packaged before being shipped. Each day, we ship to thousands of clients in multiple countries. The fact that we are committed to becoming the biggest online retailer in the World is evident. Warehouses and distribution centers are located throughout Europe as well as in the USA.
Note: Orders that contain more than one item will be assigned a processing date according to the item.
Before shipping, we will inspect the ordered items thoroughly. The majority of orders are shipped within 48-hours. It is expected that delivery will take between 3 and seven days.
Returns
We are not able to manage the stock in our warehouse and factory. So the actual stock may alter at any time. Be aware that it is possible for your order to be out of stock after you have placed the order.
Our policy is valid for 30 days. If you don't receive your item within the 30 days period, we're unable to offer the option of a refund or exchange.
In order for your item to be eligible for return, it must be unopened and in the same condition as when you received it. It should also be in the original packaging.
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