Terms and Policies
Return Policy
We will only accept returns on items where the product itself is damaged or defected (not the box it is inside). In this case, you will receive a replacement or if a replacement is not available, store credit will be given. We will do everything within our control to ensure your product is shipped out in great condition, but please understand that you may receive an item with an imperfect box or paint flaws as we cannot control this. If an item is damaged from the post office, you may file an insurance claim if you paid for Priority Shipping.
Cancellation Policy
All in stock sales orders are final and non-refundable for any reason. All pre-orders may be cancelled within 48 hours but will be assessed a 15% cancellation fee. After 48 hours pre-orders sales are final and non-refundable for any reason. If items are returned due to undeliverable address, shipping charges will not be refunded and you will be charged a restocking fee of 25% on all items.
Pre-Order Policy
Pre-Order items are charged at the time of purchase, not when we ship them out. All Pre-orders are a binding agreement to you purchasing such items and are non-refundable and non-transferable. On occasion, we may not be able to secure enough of an item to fulfill all pre-orders, in these rare situations orders will be filled in the order they were received to us. Lastly please order on separate orders if you are ordering either In-Stock items or Pre-Orders with different release dates. If ordered on the same order, all items will be shipped when the last item becomes available.
Expected Ship Dates
Pre-orders dates are subject to date change without notice. The dates supplied are estimates given by the manufacturer and our distributors. Changes in shipment dates from the manufacturer do not warrant a refund or compensation. These dates are an estimation and things change from time to time. If there is a change in dates, we do our best to update our customers!
Fast Shipping and Professional Packing
Due to our longstanding partnership with UPS FedEx DHL, and other major global carriers, we are able provide a range of shipping options. Our warehouse staff is highly educated and will package the items according to the exact and precise specifications. The goods you send us are checked thoroughly and secured properly prior to shipping. We deliver to thousands of clients every day in a variety of countries. This is a sign of our determination to becoming the largest online retailer on earth. Both Europe and the USA have distribution and warehouse centers.
It is important to note that orders with more than one item will be processed according to the specific item.
Prior to shipment Our team will conduct a thorough inspection on the products you ordered. Most orders are shipped within 48 hours. The delivery time should be between 3-7 working days.
Returns
We are not able to manage the stock in our warehouse and factory. The actual inventory can change at any moment. It is possible that the stocks could be depleted after your order has been processed.
The policy is for 30 days. If you haven't received your product within the 30 days period, we are not able to provide the option of a refund or exchange.
Your item should be in its original packaging and not be used. You must have the item in its original packaging.
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