Terms and Policies
Return Policy
We will only accept returns on items where the product itself is damaged or defected (not the box it is inside). In this case, you will receive a replacement or if a replacement is not available, store credit will be given. We will do everything within our control to ensure your product is shipped out in great condition, but please understand that you may receive an item with an imperfect box or paint flaws as we cannot control this. If an item is damaged from the post office, you may file an insurance claim if you paid for Priority Shipping.
Cancellation Policy
All in stock sales orders are final and non-refundable for any reason. All pre-orders may be cancelled within 48 hours but will be assessed a 15% cancellation fee. After 48 hours pre-orders sales are final and non-refundable for any reason. If items are returned due to undeliverable address, shipping charges will not be refunded and you will be charged a restocking fee of 25% on all items.
Pre-Order Policy
Pre-Order items are charged at the time of purchase, not when we ship them out. All Pre-orders are a binding agreement to you purchasing such items and are non-refundable and non-transferable. On occasion, we may not be able to secure enough of an item to fulfill all pre-orders, in these rare situations orders will be filled in the order they were received to us. Lastly please order on separate orders if you are ordering either In-Stock items or Pre-Orders with different release dates. If ordered on the same order, all items will be shipped when the last item becomes available.
Expected Ship Dates
Pre-orders dates are subject to date change without notice. The dates supplied are estimates given by the manufacturer and our distributors. Changes in shipment dates from the manufacturer do not warrant a refund or compensation. These dates are an estimation and things change from time to time. If there is a change in dates, we do our best to update our customers!
Fast shipping and professional packing
Because of our long-standing relationship with UPS FedEx DHL, and other major global carriers, we are able provide various shipping options. Our warehouse personnel will pack each item according to our strict specifications. Prior to shipping the goods are thoroughly inspected and secured. Every day we ship hundreds of packages to our customers across many countries. The fact that we're dedicated to becoming the largest online retailer in the world is evident. The warehouses and centers of distribution are in Europe and the USA.
Note that orders containing more than one item are processed according to the particular item.
We will inspect each and every one of the products before they are shipped. Today, the majority orders will be shipped within 48 hours. The delivery time will be between 3-7 working days.
Returns
The stock market is always changing. It's not entirely managed by us, since we are involved with multiple organizations, such as the factory and the storage. The actual levels of stock can change at any time. Please understand it may happen that your order is out of stock when the order has been placed.
Our policy runs for a period of 30 days. However, if the 30 days have elapsed from the date you purchased the product, we are unable to give you a refund or exchange.
For your item to be eligible for return, it must be unopened and in the condition you received it in. It should also be in the original packaging.
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