Return Policy
We will only accept returns on items where the product itself is damaged or defected (not the box it is inside). In this case, you will receive a replacement or if a replacement is not available, store credit will be given. We will do everything within our control to ensure your product is shipped out in great condition, but please understand that you may receive an item with an imperfect box or paint flaws as we cannot control this. If an item is damaged from the post office, you may file an insurance claim if you paid for Priority Shipping.
Cancellation Policy
All in stock sales orders are final and non-refundable for any reason. All pre-orders may be cancelled within 48 hours but will be assessed a 15% cancellation fee. After 48 hours pre-orders sales are final and non-refundable for any reason. If items are returned due to undeliverable address, shipping charges will not be refunded and you will be charged a restocking fee of 25% on all items.
Pre-Order Policy
Pre-Order items are charged at the time of purchase, not when we ship them out. All Pre-orders are a binding agreement to you purchasing such items and are non-refundable and non-transferable. On occasion, we may not be able to secure enough of an item to fulfill all pre-orders, in these rare situations orders will be filled in the order they were received to us. Lastly please order on separate orders if you are ordering either In-Stock items or Pre-Orders with different release dates. If ordered on the same order, all items will be shipped when the last item becomes available.
Expected Ship Dates
Pre-orders dates are subject to date change without notice. The dates supplied are estimates given by the manufacturer and our distributors. Changes in shipment dates from the manufacturer do not warrant a refund or compensation. These dates are an estimation and things change from time to time. If there is a change in dates, we do our best to update our customers!
Prompt shipping and expert packing
Because of our long-standing partnership in a long-standing partnership with UPS, FedEx, DHL as well as a range of other top global carriers we are able to offer an array of shipping options. Our warehouse staff will package each item according to our strict specifications. Your goods will undergo an extensive inspection and be safely packaged prior to being sent out. We deliver to thousands of customers every day in different countries. This demonstrates our dedication to be the largest online retailer on earth. Both Europe as well as the USA have warehouses and distribution centers.
Note: Orders that contain more than one item will be assigned a distinct processing period for each item.
Before shipping before shipping, we'll conduct a thorough inspection of the items you've ordered. Most orders are now shipped within 48 hours. The estimated delivery time is between 3 and 7 days.
Returns
The stock is constantly changing. It is not managed entirely by us, since we have multiple parties such as the factory and the storage. Actual stock levels may fluctuate at any moment. It is possible that you will not receive your order once the order has been made.
Our policy runs for a period of 30 days. If you have passed 30 days by since your purchase and we are unable to offer you a return or exchange.
The item you purchase must be in its original packaging and be unused. It must also still be in its original packaging.
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