Return Policy
We will only accept returns on items where the product itself is damaged or defected (not the box it is inside). In this case, you will receive a replacement or if a replacement is not available, store credit will be given. We will do everything within our control to ensure your product is shipped out in great condition, but please understand that you may receive an item with an imperfect box or paint flaws as we cannot control this. If an item is damaged from the post office, you may file an insurance claim if you paid for Priority Shipping.
Cancellation Policy
All in stock sales orders are final and non-refundable for any reason. All pre-orders may be cancelled within 48 hours but will be assessed a 15% cancellation fee. After 48 hours pre-orders sales are final and non-refundable for any reason. If items are returned due to undeliverable address, shipping charges will not be refunded and you will be charged a restocking fee of 25% on all items.
Pre-Order Policy
Pre-Order items are charged at the time of purchase, not when we ship them out. All Pre-orders are a binding agreement to you purchasing such items and are non-refundable and non-transferable. On occasion, we may not be able to secure enough of an item to fulfill all pre-orders, in these rare situations orders will be filled in the order they were received to us. Lastly please order on separate orders if you are ordering either In-Stock items or Pre-Orders with different release dates. If ordered on the same order, all items will be shipped when the last item becomes available.
Expected Ship Dates
Pre-orders dates are subject to date change without notice. The dates supplied are estimates given by the manufacturer and our distributors. Changes in shipment dates from the manufacturer do not warrant a refund or compensation. These dates are an estimation and things change from time to time. If there is a change in dates, we do our best to update our customers!
Prompt shipping and expert packing
Thanks to our longstanding association with UPS FedEx DHL and other major global carriers, we are able provide a range of shipping options. Our warehouse staff is highly skilled and will pack your products according to our precise and precise specifications. Before shipment, all items are carefully examined and securely secured. We ship to thousands of customers daily across various countries. The fact that we're committed to becoming the biggest online retailer in the World is clear. The warehouses are located in Europe just as they are in the USA.
Note: Orders that include more than one item are assigned a processing period according to the item.
We will thoroughly inspect all items ordered before shipping. The majority of orders will be shipped within 48 hours. The delivery time varies between 3-7 days.
Returns
The stock is constantly changing. It is not managed entirely by us since we are involved with multiple organizations, such as the factory and the storage. Therefore, the actual inventory could change at any time. It's possible that the stocks could be depleted after your order has been processed.
The policy is for 30 days. If you don't receive the product within the 30 days period, we are not able to provide the option of a refund or exchange.
You can only return an item if it is unused and in the same condition as when you received it. It should also be in the original packaging.
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