Terms and Policies
Return Policy
We will only accept returns on items where the product itself is damaged or defected (not the box it is inside). In this case, you will receive a replacement or if a replacement is not available, store credit will be given. We will do everything within our control to ensure your product is shipped out in great condition, but please understand that you may receive an item with an imperfect box or paint flaws as we cannot control this. If an item is damaged from the post office, you may file an insurance claim if you paid for Priority Shipping.
Cancellation Policy
All in stock sales orders are final and non-refundable for any reason. All pre-orders may be cancelled within 48 hours but will be assessed a 15% cancellation fee. After 48 hours pre-orders sales are final and non-refundable for any reason. If items are returned due to undeliverable address, shipping charges will not be refunded and you will be charged a restocking fee of 25% on all items.
Pre-Order Policy
Pre-Order items are charged at the time of purchase, not when we ship them out. All Pre-orders are a binding agreement to you purchasing such items and are non-refundable and non-transferable. On occasion, we may not be able to secure enough of an item to fulfill all pre-orders, in these rare situations orders will be filled in the order they were received to us. Lastly please order on separate orders if you are ordering either In-Stock items or Pre-Orders with different release dates. If ordered on the same order, all items will be shipped when the last item becomes available.
Expected Ship Dates
Pre-orders dates are subject to date change without notice. The dates supplied are estimates given by the manufacturer and our distributors. Changes in shipment dates from the manufacturer do not warrant a refund or compensation. These dates are an estimation and things change from time to time. If there is a change in dates, we do our best to update our customers!
| Title | Mandalorian, Elsa, Spider-Man, Crush, Iron Man, Olaf, Grogu, Nemo |
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Prompt Shipping and Professional Packing
Through our long-term relationship with UPS, FedEx, DHL and a variety of other world-class carriers, we can offer an array of shipping options. Our warehouse staff are highly trained and will be able to pack your goods in accordance with our exact and precise specifications. The goods you send us are checked thoroughly and securely secured prior to shipment. Each day, we ship to thousands of clients in multiple countries. Our dedication to becoming the biggest online retailer worldwide is demonstrated by this. These warehouses are in Europe in the same way as they are in USA.
Orders that include more than one item are given processing time according to each item.
Prior to shipping, we inspect the ordered items thoroughly. Most orders are shipped within 48 hours. The expected delivery time is between 3-7 days.
Returns
The inventory is always changing, and is not completely managed by us due to the involvement of many different parties, such as the factory and our warehouse. The stock levels may fluctuate at any given time. Please be aware that it's possible for your order to be out of stock after you have made the order.
Our policy runs for a period of 30 days. If you don't receive the product within 30 days, we're not able to issue the option of a refund or exchange.
In order to be eligible for a return the product must be unopened and in the same condition as you received it in. The item must be returned in its original packaging.
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