Terms and Policies
Return Policy
We will only accept returns on items where the product itself is damaged or defected (not the box it is inside). In this case, you will receive a replacement or if a replacement is not available, store credit will be given. We will do everything within our control to ensure your product is shipped out in great condition, but please understand that you may receive an item with an imperfect box or paint flaws as we cannot control this. If an item is damaged from the post office, you may file an insurance claim if you paid for Priority Shipping.
Cancellation Policy
All in stock sales orders are final and non-refundable for any reason. All pre-orders may be cancelled within 48 hours but will be assessed a 15% cancellation fee. After 48 hours pre-orders sales are final and non-refundable for any reason. If items are returned due to undeliverable address, shipping charges will not be refunded and you will be charged a restocking fee of 25% on all items.
Pre-Order Policy
Pre-Order items are charged at the time of purchase, not when we ship them out. All Pre-orders are a binding agreement to you purchasing such items and are non-refundable and non-transferable. On occasion, we may not be able to secure enough of an item to fulfill all pre-orders, in these rare situations orders will be filled in the order they were received to us. Lastly please order on separate orders if you are ordering either In-Stock items or Pre-Orders with different release dates. If ordered on the same order, all items will be shipped when the last item becomes available.
Expected Ship Dates
Pre-orders dates are subject to date change without notice. The dates supplied are estimates given by the manufacturer and our distributors. Changes in shipment dates from the manufacturer do not warrant a refund or compensation. These dates are an estimation and things change from time to time. If there is a change in dates, we do our best to update our customers!
Fast Shipping and Professional Packaging
We provide a variety of shipping options thanks to our long-standing relationships with UPS, FedEx and DHL. Our warehouse staff is expertly trained and will wrap your goods in accordance to our precise and precise specifications. Your goods will go through an extensive inspection and will be properly secured before they are delivered. We ship to thousands customers every day across multiple countries. This shows that we're committed to becoming the biggest retailer online in the world. Both Europe and the USA have distribution and warehouse centres.
Orders with more than one item are given processing time according to each item.
Before shipping, all ordered products will be thoroughly inspected. The majority of orders will be delivered within 48 hours. The expected delivery time will be between 3-7 days.
Returns
The inventory is constantly changing and we are unable to control it completely due to the fact that multiple parties are involved, including our warehouse and factory. The actual inventory may fluctuate at any time. Be aware that it's possible that your order could be out of stock after you've placed your order.
Our policy is valid for a period of 30 days. If you haven't received the product within the 30 days period, we're not able to provide either a return or exchange.
The item should not be used, and it must be in the original packaging. The item must be in its original packaging.
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