Return Policy
We will only accept returns on items where the product itself is damaged or defected (not the box it is inside). In this case, you will receive a replacement or if a replacement is not available, store credit will be given. We will do everything within our control to ensure your product is shipped out in great condition, but please understand that you may receive an item with an imperfect box or paint flaws as we cannot control this. If an item is damaged from the post office, you may file an insurance claim if you paid for Priority Shipping.
Cancellation Policy
All in stock sales orders are final and non-refundable for any reason. All pre-orders may be cancelled within 48 hours but will be assessed a 15% cancellation fee. After 48 hours pre-orders sales are final and non-refundable for any reason. If items are returned due to undeliverable address, shipping charges will not be refunded and you will be charged a restocking fee of 25% on all items.
Pre-Order Policy
Pre-Order items are charged at the time of purchase, not when we ship them out. All Pre-orders are a binding agreement to you purchasing such items and are non-refundable and non-transferable. On occasion, we may not be able to secure enough of an item to fulfill all pre-orders, in these rare situations orders will be filled in the order they were received to us. Lastly please order on separate orders if you are ordering either In-Stock items or Pre-Orders with different release dates. If ordered on the same order, all items will be shipped when the last item becomes available.
Expected Ship Dates
Pre-orders dates are subject to date change without notice. The dates supplied are estimates given by the manufacturer and our distributors. Changes in shipment dates from the manufacturer do not warrant a refund or compensation. These dates are an estimation and things change from time to time. If there is a change in dates, we do our best to update our customers!
| Style | Bundle of 4, Baroness, Destro, Flint, Lady Jaye |
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Professionally packed and fast shipping
Our long-standing partnership with UPS FedEx DHL and other international carriers gives us the ability to provide an array of shipping services. Our warehouse staff are trained to package your goods exactly according to the specifications we provide. Before they are shipped, your goods will be thoroughly examined and secured. We deliver to hundreds of thousands of customers every day in different countries. This is a sign of our commitment to be the largest online retailer worldwide. The warehouses are located in Europe just as they are in USA.
Orders that include more than one item are assigned processing periods for each item.
Before shipment, all ordered products will be thoroughly inspected. The majority of orders will be shipped within 48 hours. It is expected that delivery will take between three and seven days.
Returns
We are not able to manage the stock at our factory and warehouse. The levels of stock can change at any given time. It's possible that your order will become unfulfilled when you have placed the order.
Our policy is for 30 days. We are unable to replace or refund your purchase if it has been 30 days from the date of purchase.
For your item to be eligible for return the item must not be opened and in the same condition as when you received it. You must have the item in the original packaging.
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