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Terms and Policies
Return Policy
We will only accept returns on items where the product itself is damaged or defected (not the box it is inside). In this case, you will receive a replacement or if a replacement is not available, store credit will be given. We will do everything within our control to ensure your product is shipped out in great condition, but please understand that you may receive an item with an imperfect box or paint flaws as we cannot control this. If an item is damaged from the post office, you may file an insurance claim if you paid for Priority Shipping.
Cancellation Policy
All in stock sales orders are final and non-refundable for any reason. All pre-orders may be cancelled within 48 hours but will be assessed a 15% cancellation fee. After 48 hours pre-orders sales are final and non-refundable for any reason. If items are returned due to undeliverable address, shipping charges will not be refunded and you will be charged a restocking fee of 25% on all items.
Pre-Order Policy
Pre-Order items are charged at the time of purchase, not when we ship them out. All Pre-orders are a binding agreement to you purchasing such items and are non-refundable and non-transferable. On occasion, we may not be able to secure enough of an item to fulfill all pre-orders, in these rare situations orders will be filled in the order they were received to us. Lastly please order on separate orders if you are ordering either In-Stock items or Pre-Orders with different release dates. If ordered on the same order, all items will be shipped when the last item becomes available.
Expected Ship Dates
Pre-orders dates are subject to date change without notice. The dates supplied are estimates given by the manufacturer and our distributors. Changes in shipment dates from the manufacturer do not warrant a refund or compensation. These dates are an estimation and things change from time to time. If there is a change in dates, we do our best to update our customers!
Prompt Shipping and Professional Packing
Through our long-term relationship in a long-standing partnership with UPS, FedEx, DHL as well as a range of other world-class carriers, we can provide various shipping options. Our warehouse staff are highly trained and will pack the goods according to our exact and precise specifications. Your goods will undergo a thorough examination and will be securely packaged before being delivered. Every day, we send hundreds of packages to our customers across many countries. This demonstrates our dedication to becoming the largest online retailer in the world. The warehouses and centers of distribution are located in Europe, as well as the USA.
Note: Orders with more than one product are assigned a specific processing time based on the individual item.
Before shipping, we will check the item thoroughly. Most orders today are shipped in 48 hours. The delivery time is estimated to be between 3 and 7 days.
Returns
We do not manage the stock at our warehouse and factory. Actual stock levels may fluctuate at any point. It is possible that your order is out of stock when your order has been made.
Our policy is valid for 30 days. If thirty days have passed after you bought your item, we will not be able to offer you a return or exchange.
To be considered eligible for return, it must be unopened and in the same condition as when you received it in. It should also be in the original packaging.
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